Director, Customer Experience

Customer Experience Manager PositionWe are seeking a highly skilled professional to lead our customer service team across New Zealand and Australia.The ideal candidate will have strong internal cross-functional relationships and be able to optimize productivity while delivering first-class customer service.This role requires leveraging technology to drive...

Visual Merchandising Senior ManagerWe are looking for a seasoned professional to join our team as a Visual Merchandising Senior Manager. This role plays a critical part in growing usage of Afterpay in-store and managing the brand presence across our vast network of shop fronts.The ideal candidate will have extensive experience in visual merchandising, with a...

Job Opportunity: Senior Manager - Customer EngagementThis is a fantastic opportunity to lead a large customer engagement team, overseeing operations across inbound and outbound channels. You will be responsible for ensuring members receive a seamless, high-quality experience every time they connect.About the RoleAs Senior Manager – Customer Engagement, you...

We have a long history of serving Australian communities, and our digital team is leading the way in this journey. Driven by innovation, we're always looking for ways to create exceptional experiences for our customers.As a customer experience leader, you'll oversee the entire eCommerce journey – from basket to post-purchase. You'll lead, develop and...

Job DescriptionAs a key member of our team, you will be responsible for delivering exceptional customer service and driving sales growth in our club. You will lead a team of Member Support Consultants to achieve new sales targets and member retention budgets while overseeing front desk operations.Manage the daily workflow of the MSC team to ensure the club...

Director of Experiential EngagementDrive Strategic MomentumLeverage your mastery of event management to propel the strategic direction of all Member Events.Leading a small team, your role is to create experiences and events that are delivered with style, driving member satisfaction.Research plays a vital role here—you must be at the forefront of current...

As a leader, you will be responsible for driving connections that matter in every moment. We are seeking an expert people manager who leads by example, cultivating a collaborative and results-driven culture, inspiring their team to deliver exceptional customer experiences.Your day in the life of this role:You will provide inspirational leadership and drive...

About the RoleThis is a fantastic opportunity to lead a team and deliver exceptional customer experiences.We're looking for a passionate people leader who has a genuine desire to make a difference in their community through team development and leadership.The ideal candidate will be able to motivate and inspire their team to achieve great things, while also...

Job Title: Customer Service DirectorOur organization is looking for a Customer Service Director to lead the front desk and reservations team in delivering seamless operations and memorable guest experiences. This role involves overseeing daily operations, mentoring team members, and ensuring the hotel runs smoothly even in your absence.Key...

Leisure Marketing DirectorThe Leisure Marketing Director will be responsible for developing and executing a comprehensive marketing strategy to promote RACV's leisure portfolio. This includes proposition development, media strategy, local area marketing, communication programs, and measurement and optimization.