Strategic Customer Experience Designer
4 days ago
We are seeking talented Service Designers to join our Experience Design team.
About the Role- Analyse current state customer experience using research, market analysis and internal service metrics, identifying insights and opportunities for improvement.
- Envision future state experiences, including creating new processes for optimising customer experience and solving business problems.
- Lead and own design projects end to end, including defining objectives, shaping project scope, and aligning with business goals.
- Identify and pursue relevant skill development opportunities, participate in training and learning sessions in design, and leverage new skills in project work.
- Extensive experience working as Service Designer or CX designer.
- Demonstrated experience working in Agile, using agile tools and methods.
- Excellent working knowledge of the design process, experience design methodologies and principles.
- Excellent presentation and communication skills, influencing stakeholders to drive better customer and business outcomes.
- Experience creating and influencing senior leadership on strategic research frameworks and new ways of working.
We value diversity and encourage applications from a wide range of candidates.
What We Offer- A collaborative team environment.
- Ongoing learning and development opportunities.
- A competitive salary package.
Be part of shaping the future of banking.
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