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Strategic Customer Engagement Specialist

2 months ago

Sydney, New South Wales, Australia Amazon Full time
About the Role

We are seeking a highly skilled and experienced professional to join our Strategic Customer Engagements team as a Strategic Customer Engagement Specialist. This is a unique opportunity to work with our customers on strategic opportunities, increase the growth of Amazon Web Services (AWS), and establish AWS as their key cloud technology provider.

Key Responsibilities
  • Lead negotiations and customer closure for strategic, large, complex or highly competitive deals.
  • Develop and shape the overall deal strategy and structure to meet customer business outcome and goals.
  • Contribute to developing AWS's value proposition and solutions.
  • Drive revenue growth and Cloud adoption.
  • Closely collaborate with key stakeholders across the organization for APJ regional public sector sales teams, and related regional and global stakeholders (Service Teams, Finance, Legal, etc.).
  • Act as a trusted advisor in the development of the commercial strategy of deals with AWS Field Sales Executives: partner in the execution of the sales cycle for strategic, complex, or highly competitive commercial opportunities.
  • Inspire, influence, and facilitate alignment with internal stakeholders, experts, and other resources not under direct control, to remove obstacles and achieve desired business outcomes.
  • Develop strategies for pricing and discounts; effectively communicate and identify deal blockers.
  • Lead or support presentation of deal proposals to Customers.
About the Team

Our team is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. We believe that world-class support is critical to customer success and partner with a global list of customers that are building mission-critical applications on top of AWS services.

Requirements
  • At least 12+ years demonstrated success working with customers on substantial, strategic, and complex software or cloud services/infrastructure deals (relative to industry and market size) from opportunity through closure.
  • 12+ years of experience working with, presenting to, and negotiating with C-level executives, IT, lines of business, procurement, finance, and legal and internal stakeholders for sizeable commercial/enterprise deals.
  • Bachelor degree in Business, Economics, Technology or Finance (or equivalent work experience).
Preferred Qualifications
  • Understanding the technology ecosystem.
  • Knowledge of public sector business.