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Guest Service Representative

3 weeks ago


Adelaide, South Australia beBeeCustomerService Full time $70,000 - $90,000

About the Overnight Guest Service Agent role

The hotel industry requires a professional who can provide exceptional customer service, ensuring a pleasant experience for guests. In this capacity, the guest service agent is responsible for checking in and out guests, handling daily transactions, and maintaining accuracy in billing information.

Responsibilities of the Guest Service Agent

  • Greet and check in/out guests, completing all necessary paperwork
  • Balance daily revenue and expense transactions, including various payment methods
  • Assist with night audit duties, such as reconciling accounts receivable and verifying billing information
  • Support the manager on duty in emergency situations

Requirements and Qualifications for the Guest Service Agent Role

  • Previous experience in customer service, preferably in a hotel or accounting environment
  • Possess a passion for delivering exceptional guest experiences
  • Able to work accurately and promote high standards of work quality
  • Intermediate to advanced knowledge of Microsoft Excel
  • Able to work on a rotating roster
  • Demonstrated ability to resolve problems and conflict efficiently under pressure
  • Well-presented, organized, and calm personality

Benefits of Working as a Guest Service Agent at Hilton

  • Competitive salary package
  • Worldwide travel discounts
  • Access to growth and development opportunities
  • A supportive workplace culture that promotes personal wellbeing