Customer Service Representative
7 days ago
Job Summary:
">We are seeking a highly skilled and customer-focused Customer Service Representative to join our team. As a key member of our front office operations, you will be responsible for delivering exceptional customer service experiences to our guests.
">About the Role:
">The successful candidate will have previous experience in a similar role, preferably in a hotel or resort environment. They will possess excellent communication and interpersonal skills, as well as the ability to work effectively in a fast-paced team environment.
">Key Responsibilities:
">- Provide quality customer service to guests by responding to their requests promptly, efficiently, and courteously during check-in, check-out, and throughout their stay.
">- Maintain control of guest and hotel accounts to ensure all charges are accurate and posted on a timely basis.
">- Operate switchboard and guest messaging systems effectively, handling all calls professionally and promptly.
">Required Skills and Qualifications:
">- Previous Front Office Reception experience preferably in a hotel or resort environment.
">- Professional telephone manner and exceptional customer service skills.
">- Excellent communication, interpersonal, and time management skills.
">What We Offer:
">- Competitive salary and benefits package.
">- Opportunities for career advancement and professional growth.
">- A dynamic and supportive work environment.
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