Service Desk Analyst
4 days ago
We are seeking a highly skilled and experienced Service Desk Analyst to join our team at RAC of WA. As a key member of our IT support team, you will be responsible for providing exceptional customer service and technical support to our internal and external customers.
Key Responsibilities- First and Second Level IT Support: Provide timely and effective support to customers via phone, email, or in-person, ensuring that all service level agreements (SLAs) are met.
- Incident Management: Identify, document, and resolve technical issues in a timely and professional manner, ensuring minimal disruption to business operations.
- Problem Management: Analyze and resolve recurring technical issues, implementing solutions to prevent future occurrences.
- Knowledge Management: Maintain and update our knowledge base with accurate and up-to-date information on technical issues and resolutions.
- Communication and Collaboration: Work closely with internal stakeholders to ensure seamless communication and collaboration, providing regular updates on technical issues and resolutions.
- Technical Expertise: Strong understanding of Windows operating systems, network connectivity, and hardware-related issues.
- Customer Service: Excellent communication and interpersonal skills, with the ability to provide exceptional customer service in a fast-paced environment.
- Problem-Solving: Strong analytical and problem-solving skills, with the ability to identify and resolve complex technical issues.
- Teamwork: Ability to work collaboratively as part of a team, providing support and guidance to colleagues as needed.
- Adaptability: Willingness to adapt to changing priorities and technical requirements, with a flexible and proactive approach to work.
RAC of WA is a member-focused organisation dedicated to serving the Western Australian community. Our mission is to create a safer, more sustainable, and connected future for all Western Australians.
We value inclusivity, diversity, and flexibility in the workplace, and are committed to providing a supportive and inclusive environment for all employees.
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