IT Service Desk Analyst
1 week ago
We are seeking an experienced IT Service Desk Analyst to join our WA IT Service Delivery team based between Joondalup Health Campus or Hollywood Private Hospital. As a key member of our team, you will be responsible for providing responsive and timely diagnostic and troubleshooting of IT incidents to meet the needs of the department's operational objectives.
Key Responsibilities- Provide high-quality support and incident resolution to IT users
- Perform initial analysis, prioritization, and resolution of service requests and refer to senior support where required
- Effectively categorize, communicate, and negotiate the priority of service requests and incidents
- Monitor the performance of local hospital IT infrastructure and ensure daily backups are complete
- Minimum 2-3 years' experience in an IT support role or helpdesk/service desk environment
- Diploma in IT
- Proven incident analysis and resolution skills
- Demonstrated hardware diagnostic skills
- Demonstrated working knowledge of supporting a wide variety of software applications
- Computer literacy across Microsoft Office suite of programs and Windows desktop operating systems
- A demonstrated working knowledge of networks (LAN/WAN) and their building blocks
- Current and valid open driver's license and access to a car
- A base annual salary ranging from $70k - $85k + superannuation, based on experience level and qualifications, exclusive of penalties or allowances
- Professional advancement opportunities, including recognition, rewards, professional development, and employee referral programs
- Free access to LinkedIn Learning with over 18,000 courses to advance your career and the Ramsay Leadership Academy to support career progression
- Discounts on hospital, allied health, and pharmacy services, as well as leisure travel and salary sacrifice opportunities
Ramsay Health Care is a global operator of private hospitals and primary care clinics with over 70 Australian sites employing over 30,000 people. We have been focused on delivering high-quality patient care and practicing the Ramsay Way philosophy of 'People Caring for People' since 1964.
We believe in a bright future for our company and for every one of our employees – our wellbeing initiatives and learning and development programs have seen us grow as an industry leader and sought-after employer.
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