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IT Service Desk Analyst
2 months ago
We are seeking an IT Service Desk Analyst to join our team at Ramsay Health Care, a global operator of private hospitals and primary care clinics. As a key member of our IT Service Delivery team, you will be the first point of contact for customer service and technical support to our IT users.
Key Responsibilities:
- Provide responsive and high-quality support and incident resolution
- Perform initial analysis, prioritization, and resolution of service requests and referring to senior support where required
- Effectively categorize, communicate, and negotiate the priority of service requests and incidents
- Monitor the performance of local hospital IT infrastructure and ensure daily backups are complete
About You
You will display exceptional communication and interpersonal skills that enable you to build positive relationships and provide exceptional customer service to both technical and non-technical people.
As a Ramsay Health Care employee, you will have access to a range of benefits, including professional development opportunities, flexible leave programs, and a free Employee Assistance Program.
Requirements
- Minimum 2-3 years' experience in an IT support role or helpdesk/service desk environment
- Diploma in IT
- Proven incident analysis and resolution skills
- Demonstrated hardware diagnostic skills
- Demonstrated working knowledge of supporting a wide variety of software applications
- Computer literacy across Microsoft Office suite of programs and Windows desktop operating systems
- A demonstrated working knowledge of networks (LAN/WAN) and their building blocks
- Current and valid open driver's license and access to a car
What's in it for you?
As a Ramsay Health Care employee, you will have access to a range of benefits, including professional development opportunities, flexible leave programs, and a free Employee Assistance Program.
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