Service Desk Support Specialist

17 hours ago


Perth, Western Australia OUI Recruitment Full time
{"h1": "Service Desk Analyst Opportunity", "p": "We are seeking a highly motivated and driven Service Desk Analyst to join our team in Perth. As a Service Desk Analyst, you will be responsible for providing technical support to users, logging and tracking tickets, and escalating when necessary. You will also be troubleshooting L1 and L2 issues, providing fantastic customer service, and performing maintenance tasks such as backups, updates, and scans.

In this role, you will have the opportunity to work with a variety of technologies, including 365 applications, Active Directory, Exchange, SharePoint, Azure, and more. You will also be working with a team of IT professionals who are passionate about delivering excellent service to our customers.

We are looking for someone with excellent communication skills, exceptional customer service skills, and the ability to work independently when needed. If you are a self-motivated and driven individual who is looking for a challenging and rewarding role, we encourage you to apply.

**Key Responsibilities:**

* Provide technical support to users
* Log and track tickets
* Troubleshoot L1 and L2 issues
* Provide fantastic customer service
* Perform maintenance tasks

**Requirements:**

* Excellent communication skills
* Exceptional customer service skills
* Ability to work independently
* Self-motivated and driven individual

**What We Offer:**

* Supportive team environment
* Excellent mentors and training opportunities
* Study packages and support for certifications
* Excellent company culture and team events

If you are interested in this opportunity, please submit your application. We look forward to hearing from you"}

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