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IT Service Desk Analyst
2 months ago
We are seeking an experienced IT Service Desk Analyst to join our team at Ramsay Health Care in Perth, WA. As a key member of our IT Service Delivery team, you will be responsible for providing exceptional customer service and technical support to our users.
Key Responsibilities- Provide responsive and high-quality support and incident resolution to meet the needs of our operational objectives.
- Perform initial analysis, prioritization, and resolution of service requests and refer to senior support where required.
- Effectively categorize, communicate, and negotiate the priority of service requests and incidents.
- Monitor the performance of local hospital IT infrastructure and ensure daily backups are complete.
- Minimum 2-3 years' experience in an IT support role or helpdesk/service desk environment.
- Diploma in IT.
- Proven incident analysis and resolution skills.
- Demonstrated hardware diagnostic skills.
- Demonstrated working knowledge of supporting a wide variety of software applications.
- Computer literacy across Microsoft Office suite of programs and Windows desktop operating systems.
- A demonstrated working knowledge of networks (LAN/WAN) and their building blocks.
- Current and valid open driver's license and access to a car.
- A base annual salary ranging from $70k - $85k + superannuation, based on experience level and qualifications.
- Professional advancement opportunities, including recognition, rewards, professional development, and employee referral programs.
- Free access to LinkedIn Learning with over 18,000 courses to advance your career.
- Discounts on hospital, allied health, and pharmacy services.
- A flexible leave program and employee assistance program offering access to confidential counseling, coaching, and support 24/7.
Ramsay Health Care is a global operator of private hospitals and primary care clinics with over 70 Australian sites employing over 30,000 people. We have been focused on delivering high-quality patient care and practicing the Ramsay Way philosophy of 'People Caring for People' since 1964.
