Reservations Agent
7 days ago
About Marriott International
Marriott International is a leading global hospitality company, operating over 7,700 properties across more than 130 countries. Our diverse portfolio of 31 hotel brands offers a wide range of experiences for guests and opportunities for associates to grow and succeed.
Our Commitment to Excellence
We strive to deliver exceptional service and create memorable experiences for our guests. Our associates are the backbone of our success, and we invest in their growth and development to ensure they have the skills and knowledge needed to excel in their roles.
The Role of Reservations Agent
We are seeking a highly skilled and customer-focused Reservations Agent to join our team at the Westin Brisbane. As a Reservations Agent, you will be responsible for:
- Handling and processing reservations and inquiries in a timely and efficient manner
- Conducting pre-arrival checks to ensure accurate booking information
- Following up on no-shows and late cancellations to minimize revenue loss
- Collaborating with other members of the Reservations team to achieve sales and customer satisfaction targets
- Promoting hotel F&B venues and other services and amenities to guests
Requirements and Qualifications
To be successful in this role, you will need:
- Previous experience working in a reservations team within a 4/5-star hotel environment
- Working knowledge of Opera or similar property management systems
- Excellent communication and problem-solving skills, with a strong attention to detail
What We Offer
We offer a competitive salary and benefits package, as well as opportunities for career growth and development within our global hospitality company. If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity.
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