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Reservations Consultant

2 months ago

Brisbane, Queensland, Australia Helloworld Group Full time
About the Role

We are seeking a highly skilled and motivated Reservations Consultant to join our team at Helloworld Group. As a key member of our Inbound division, you will be responsible for delivering exceptional customer service and creating unforgettable holiday experiences for our clients.

Key Responsibilities
  • Action quotes and bookings on a daily basis as allocated by the Division Team Leader.
  • Clear supplier messages in the ATS/Audley mailbox on a daily basis.
  • Perform administrative duties, including filing correspondence and documentation in Tourplan.
  • Respond to agents within 24 hours, keeping them updated on the status of their booking.
  • Book services as required for passenger files, offering alternative services when necessary.
  • Provide prompt and helpful assistance to agents, answering inquiries and requests for information.
  • Attend supplier updates to increase product knowledge.
  • Assist the accounts department with requests for information or assistance.
  • Produce high-quality operational work with minimal errors.
  • Attend familiarization trips as organized by the company.
  • Assist passengers with inquiries, amendments, and complaints.
  • Research new products for agents, as requested.
  • Liaise with the TL on customer/agent complaints.
  • Work the late shift roster and weekly after-hours phone roster as assigned.
  • Volunteer for weekend work as required.
Requirements
  • Inbound experience within the travel industry.
  • Sound knowledge of the Tour plan booking system.
  • Demonstrated experience in a customer service environment.
  • Strong verbal and written communication skills.
  • Exceptional time management skills.
  • Fluency in more than one language (European speaking advantageous).
About Us

Helloworld Group is a leading Inbound Tour Operator in Australia, offering a range of benefits to our employees, including staff discounts on travel, opportunities for discounted family travel, career progression, and learning and upskilling opportunities.

We value diversity and encourage people from all backgrounds to apply. Please note that the successful applicant will be required to undergo a police check as part of our recruitment process.