Reservations Coordinator
7 days ago
Job Summary
We are seeking a highly skilled and motivated Reservations Agent to join our team at W Brisbane. As a Reservations Agent, you will play a critical role in providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.
Key Responsibilities
- Guest Service: Anticipate and meet the needs of our guests, providing prompt and efficient service to ensure their stay with us is seamless.
- Room Management: Monitor and manage room availability, ensuring accurate inventory and minimizing no-shows.
- Communication: Effectively communicate with guests, colleagues, and third-party booking services to ensure seamless operations.
- Reporting: Prepare and submit daily reports on productivity and room night production, providing valuable insights to drive business growth.
- Team Collaboration: Work closely with the Front Office team to ensure seamless operations, providing training and support as needed.
Requirements
- Excellent Communication Skills: Possess excellent verbal and written communication skills, with the ability to effectively interact with guests and colleagues.
- Attention to Detail: Demonstrate a high level of attention to detail, ensuring accurate room management and minimizing errors.
- Problem-Solving Skills: Possess strong problem-solving skills, with the ability to think critically and resolve issues efficiently.
- Teamwork: Demonstrate a strong commitment to teamwork, working collaboratively with colleagues to achieve business objectives.
What We Offer
- Competitive Salary: A competitive salary and benefits package, reflecting your value to our team.
- Opportunities for Growth: Opportunities for career growth and development, with a focus on helping you achieve your career goals.
- Recognition and Rewards: Recognition and rewards for outstanding performance, demonstrating our appreciation for your hard work and dedication.
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