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Claims Resolution Specialist
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This is a key role in supporting customers during challenging times.
Main Responsibilities:- Manage end-to-end claims: Oversee low-complexity Workers Compensation claims from start to finish, ensuring a smooth and timely resolution.
- Assess liability and coverage: Gather facts, apply relevant laws, and issue appropriate notices and correspondence for new and ongoing claims.
- Maintain accurate data: Capture and update claims information in line with best practices and compliance standards.
- Ensure quality and consistency: Follow Zurich's governance requirements, policies, procedures, and relevant Workers Compensation legislation.
- Communicate effectively: Provide regular updates and support to customers, ensuring they feel informed and cared for throughout their claim.
- Coordinate medical support: Organize medical examinations and investigations to help customers return to work.
- Support the team: Assist colleagues with administrative tasks, updating records, and ensuring documentation is complete and accurate.
This role requires experience in managing end-to-end claims, assessing liability, gathering information, and working towards timely resolution. Ideally, you bring 1–2 years' experience handling Workers Compensation claims.
You will be part of a global organisation that's experiencing real growth and transformation, and if you share our commitment to making a tangible difference and taking continuous steps towards a sustainable future for our people, customers, and communities, then this could be the perfect opportunity for you.
