Claims Resolution Specialist

4 days ago

Perth, Western Australia beBeeLitigation Full time $85,449 - $146,957

Our organisation has been serving communities since 1914 and grown to become a top 30-listed company with 120,000 team members and a diverse portfolio of iconic brands.

**About the Role**: Protecting our team members, customers and business is crucial. We work across various areas, including workers compensation, property insurance, and public liability insurance.

Our team offers strategic advice that guides decision-making and helps us achieve our business outcomes.

As a Litigation Specialist, you will manage litigated statutory fund workers compensation claims, including WPI, weekly payments of compensation, and medical and related expenses disputes across our WA or SA portfolio.

**The Job**: Reporting to the National Manager - Litigated Claims, you will evaluate claim exposure, work closely with external panel lawyers, and develop appropriate litigation plans to achieve resolution options.

Some smaller disputes can be handled in-house without external panel lawyer involvement. You will also:

  • Work on complex claim assessments and collaborate with external panel lawyers on claim strategy and resolution options.
  • Communicate with internal stakeholders, witnesses, and service providers to obtain and determine all necessary claim information.
  • Evaluate, negotiate, and organize settlements within designated authority.
  • Manage and review the work of external panel lawyers.
  • Collaborate with the common law Litigation Specialist to assist with common law strategy and consistent frameworks.

**Required Skills and Qualifications**: A strong understanding of complex litigated and injury claim investigations and management, as well as advanced knowledge of workers compensation legislation and emerging industry trends are essential.

You should have:

  • Demonstrated experience in managing, negotiating, and settling complex liability claims.
  • Excellent written and verbal communication skills, problem-solving, analytical skills, and commercial judgement.
  • Strong liaison, negotiation, and interpersonal skills to maintain effective relationships with internal and external stakeholders.

**Benefits and Support**: With us, your wellbeing and professional development are invested in, and your contributions are celebrated. We offer flexible work arrangements, additional leave, and parental leave entitlements.

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