Claims Resolution Specialist

6 days ago

Perth, Western Australia beBeeSpecialist Full time
Work as a Claims Resolution Specialist

We are seeking a talented and results-driven Claims Resolution Specialist to join our team. This is an exceptional opportunity for someone who is passionate about delivering an exceptional customer experience journey.

As a Claims Resolution Specialist, you will be responsible for managing the end-to-end claims process, ensuring a smooth return to work and recovery for the injured person and providing support and guidance to their employer.

Key Responsibilities:
  • Support customers on their return-to-work journey by acting as the key point of contact for stakeholders
  • Ensure set timeframes and compliance measures are adhered to with all legislative codes and company policies
  • Conduct face-to-face sessions with stakeholders through case conferencing, claims reviews and onsite visits
  • Conduct timely reviews for each case-planning, developing, and executing claim strategies
Requirements:
  • A high degree of influencing skills, partnered with strong written and verbal communication skills
  • A customer-centric approach which sees you optimise outcomes for your customers
  • Proven ability to demonstrate resilience in managing challenging scenarios
  • Developed time management skills with the ability to work in a high-pressure environment
Benefits:
  • 'Hybrid Working' – a mix of working from home and in the office to enhance your work/life balance
  • Our 'Thriving at our Best' wellbeing program, including free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice
  • 18 weeks' gender-equal flexible leave for all new parents, including paid super
  • The ability to maximise retirement savings through voluntary super contributions and company matching
Join Our Team:

At QBE, we believe this is our moment – what if it was yours too? We value our employee's experience with us and are proud to have been recognised for the following awards.

  • 2021 LinkedIn Top Employer & HRD Employer of Choice
  • 2020 Best Workplace Diversity & Inclusion and Excellence Award for Best Health & Wellbeing at the Australian HR Awards
  • Platinum employer on the Australian Workplace Equality Index (AWEI)

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