Supporting Client Success: Claims Advocate

1 week ago

Brisbane, Queensland, Australia beBeeClaimsSupport Full time $90,000 - $120,000

Job Profile Overview

We are seeking a skilled Claims Support Specialist to join our team.

About the Role:

  • The successful candidate will support client teams by taking accurate notes in routine discussions and correspondence on claim calculations or coverage.
  • They will provide assistance at scheduled formal claims review meetings between clients and insurers, ensuring smooth closures.
  • The role involves drafting straightforward correspondence according to predefined templates and/or standards for routine issues.
  • The Claims Support Specialist will conduct research to help colleagues identify suitable policies and/or coverages for routine coverage issues.
  • They will summarize notifications to provide solutions to clients against future risks and improve their understanding of various claims types.
  • The specialist will collect, download, and document claims-related data such as loss statistics, key trends, cost reduction opportunities, and other data into standard formats.
  • They will follow audit procedures to review and identify discrepancies between insurers and agreed service levels.
  • The specialist will input findings into template reports for senior colleagues to review and provide comments and recommendations.
  • Additionally, they will create clear communication documents according to pre-defined templates for small and/or low complexity clients regarding low complexity coverage and negotiations.

Key Responsibilities Include:

  • Taking detailed notes in routine discussions and correspondence.
  • Providing support at scheduled formal claims review meetings.
  • Drafting straightforward correspondence.
  • Conducting research to identify suitable policies and/or coverages.
  • Summarizing notifications to provide solutions to clients.
  • Collecting, downloading, and documenting claims-related data.
  • Following audit procedures to review and identify discrepancies.
  • Inputting findings into template reports.
  • Creating clear communication documents.

What We Offer:

A competitive compensation package, opportunities for professional growth and development, and a collaborative work environment.

Requirements:

  • Strong analytical and problem-solving skills.
  • Excellent written and verbal communication skills.
  • Ability to work effectively in a team environment.
  • Basic computer skills and familiarity with office software.
  • Knowledge of insurance industry practices and regulations.

Benefits:

A comprehensive benefits package, including medical, dental, and vision coverage, 401(k) matching, and paid time off.

How to Apply:

Apply now to join our team of dedicated professionals and take the first step towards an exciting career opportunity.

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