Claims Manager
4 weeks ago
We're seeking a skilled Claims Manager to join our team at Australian Retirement Trust. As a key member of our team, you will be responsible for the case management and completion of a portfolio of claims on behalf of the Trustee.
You will proactively manage all claim types and claims handling activities from lodgment through to decision by the insurer or the Trustee. This will involve successful relationship management with all stakeholders, including members, beneficiaries, and their representatives, employers, insurers, the medical community, and other third parties.
As a Claims Manager, you will establish and maintain professional and collaborative relationships with all parties and liaise with customers in a sensitive and appropriate manner. You will also proactively manage the progress of claims through resolving any issues preventing claim progress and finalisation.
About YouWe're looking for a great communicator with top-notch interpersonal skills. You will have demonstrated experience in death and/or insurance claims handling and a genuine passion for customer service. You will be able to communicate in a sensitive and appropriate manner, representing the members and the clients' interests with integrity.
You will have exceptional written and verbal communication skills, competent at producing recommendation reports and documentation for internal and external stakeholders. You will also have demonstrated business and commercial acumen through communication of complex issues, assessment of risk, and improvement recommendations.
Experience working with Microsoft Office suite and computer literacy is essential. If you're a motivated and results-driven individual who is passionate about delivering excellent service, we'd love to hear from you.
About UsAustralian Retirement Trust is a leading provider of retirement savings solutions, with 2.3 million members and almost $300 billion in retirement savings. We're committed to helping our members take charge of their finances and face the future with confidence. Our inclusive culture means you'll be valued and heard in a respectful workplace.
We're proud of our reputation for delivering exceptional service and value to our members. If you're looking for a challenging and rewarding role in a dynamic and supportive team, we'd love to hear from you.
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