Claims Manager

2 months ago


Brisbane, Queensland, Australia Australian Retirement Trust Full time

About the Role

We're committed to helping our members achieve their financial goals. As a Claims Manager - Member Insurance & Claims, you'll be responsible for managing a portfolio of claims on behalf of the Australian Retirement Trust. Your key focus will be on proactively managing all claim types and claims handling activities from lodgment through to decision by the insurer or the Trustee.

Effective relationship management with all stakeholders, including members, beneficiaries, employers, insurers, and other third parties, is essential. You'll need to establish and maintain professional and collaborative relationships with all parties and communicate with customers in a sensitive and appropriate manner.

You'll also be responsible for proactively managing the progress of claims, resolving any issues preventing claim progress and finalisation. The role will deliver exceptional service to Australian Retirement Trust customers and third parties in relation to all claims.

About You

To succeed in this role, you'll need to be an excellent communicator with strong interpersonal skills. You'll also need to be able to identify problems and develop creative solutions. The following skills and experience would be highly regarded:

  • Demonstrated experience in death and/or insurance claims handling.
  • A genuine passion for customer service and the ability to inspire and lead others to outstanding customer experiences.
  • Ability to communicate in a sensitive and appropriate manner, representing the members and the clients' interests with integrity.
  • Exceptional written and verbal communication skills – competent at producing recommendation reports and documentation for internal and external stakeholders.
  • Demonstrated business and commercial acumen through communication of complex issues, assessment of risk and improvement recommendations.
  • Experience working with Microsoft Office suite and computer literacy.

About Us

Australian Retirement Trust is a leading provider of retirement savings solutions, with over 2.3 million members and $300 billion in assets under management. We're committed to creating an inclusive culture where our employees feel valued and heard. We believe in empowering our employees to do their best work and achieve their full potential.


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