EUT Services Manager
2 days ago
About this role
The EUT Service Manager is responsible for ensuring the timely delivery of quality changes and managing, approving, planning, coordinating, and monitoring hardware and software deployments. This role builds and maintains a standards' catalog that lists all core end-user device platform standards and/or services provided by Desktop Engineering.
Key responsibilities
- Triage demands in the EUT queue and review requirements from business stakeholders.
- Work with the respective delivery teams to provide impact assessments and schedule delivery of engagements.
- Lead the End User Technology team that provides 3rd level support, management, and maintenance of the SOE desktop and Modern Workplace platforms.
- Monitor industry developments and identify opportunities for improvement to the Modern Workplace environment.
- Assist to identify technologies which will improve customer satisfaction, reduce cost, or improve efficiency.
- Release management – participate in the End User Technology Review Forum and maintain key internal systems and services.
About you
- Proven experience in a similar role.
- Degree or Diploma qualified in Engineering, Telecommunications, Information Technology or related discipline.
- Very good knowledge of collaboration systems including Microsoft Office 365, Microsoft Teams, SharePoint, and Yammer.
- Strong documentation and reporting experience.
- Strong interpersonal and effective communication with management and peers.
What we offer
- 3 days in the office, 2 days remote – with flexible hours to suit.
- Inclusive paid parental leave, up to 14 weeks for the primary care giver.
- Access to resources, webinars, and support via the 'Parents at Work portal.'
- Extensive online and facilitator-led learning catalogue.
- Employee-led volunteer groups: Culture Connect, Elevate Women, Disability Network, Express Yourself (LGBTQIA+), United Veterans, and Yarn Network.
- Vibrant campus life with facilities including restaurants, cafes, gymnasium, GP, and post office.
- Free Optus bus from Macquarie University Metro Station.
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