Customer Service Expert for Guests with Special Needs

3 weeks ago

Sydney, New South Wales, Australia Virgin Australia Full time
About the Role

We are seeking a skilled and compassionate Customer Service Expert to join our Guest Assistance Team at Virgin Australia. As a key member of our team, you will be responsible for providing exceptional support to guests with special needs, ensuring their travel experience is seamless and enjoyable.

Key Responsibilities
  • Deliver outstanding customer service to guests with visible and non-visible disabilities, providing assistance with pre-boarding, navigation, and other special requirements.
  • Collaborate with our Guest Service Agents to ensure guests receive a positive experience, even in the event of flight disruptions or cancellations.
  • Participate in regular training sessions to enhance your knowledge and skills in supporting guests with diverse needs.
  • Contribute to process improvements to further enhance guest experience and satisfaction.
  • Work effectively in a fast-paced environment, prioritizing tasks and managing multiple responsibilities with ease.
Requirements
  • Previous experience in customer-facing roles, preferably in a physical or manual handling capacity.
  • Strong communication and interpersonal skills, with the ability to build rapport with guests and their families.
  • Ability to work in a team environment, supporting colleagues as needed.
  • Unrestricted working rights in Australia.
  • Current, unrestricted Australian Driver's License.
  • Physical fitness and ability to lift 25kgs and walk 20,000-30,000 steps per day.
  • Availability for rotating shift rosters, including early starts, late finishes, weekends, and public holidays.
What We Offer
  • Heavily discounted air travel for you and your loved ones.
  • Generous annual leave allowance.
  • Opportunities for career progression and professional development.
  • Extensive training and support to ensure your success in the role.
  • A dynamic and inclusive work environment that values diversity and promotes equality.

At Virgin Australia, we are committed to creating a workplace that is diverse, inclusive, and welcoming to all. We encourage applications from candidates with disabilities, Indigenous Australians, and those from diverse cultural backgrounds. If you are passionate about delivering exceptional customer service and making a difference in the lives of our guests, we encourage you to apply for this exciting opportunity.

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