Customer Service Expert

3 weeks ago

Sydney, New South Wales, Australia Echo Entertainment Group Full time

Immerse yourself in a world of luxury and exceptional service as a Front Office Agent with Echo Entertainment Group.

Key Responsibilities:

  • Deliver impeccable service to guests, ensuring a seamless and memorable experience.
  • Manage reservations and bookings with precision, providing accurate and timely information.
  • Handle payments and transactions with efficiency and professionalism.
  • Engage with guests to understand their needs, preferences, and concerns, fostering a sense of community and belonging.
  • Collaborate with colleagues to achieve shared goals and objectives, promoting a culture of teamwork and excellence.

Requirements:

  • Extensive experience in customer-facing roles, particularly in hospitality and front office environments.
  • Proven ability to work effectively in a fast-paced, dynamic setting, adapting to changing circumstances with ease.
  • Excellent communication and interpersonal skills, with the ability to interact with guests, colleagues, and stakeholders from diverse backgrounds.
  • Knowledge of hotel operations, including check-in systems, room management, and safety protocols.
  • Flexibility to work varied shifts, including evenings, weekends, and holidays, as required.

What We Offer:

  • A competitive salary and benefits package, reflecting your value and expertise.
  • Ongoing training and development opportunities, empowering you to grow and succeed in your career.
  • A dynamic, supportive work environment that encourages collaboration, creativity, and innovation.
  • The chance to work with a renowned hospitality brand, shaping the future of luxury and entertainment.
  • A comprehensive Employee Assistance Program, promoting your well-being and work-life balance.

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