Customer Relationship Management Expert

7 days ago


Melbourne, Victoria, Australia Origin Energy Full time

We are seeking an experienced Customer Relationship Management (CRM) expert to join our team in Melbourne.

As a CRM Specialist, you will play a crucial role in supporting the effective utilisation of our customer engagement platform to enhance marketing initiatives and drive customer satisfaction.

Your key responsibilities will include ensuring the quality and compliance of platform processes, collaborating with Campaign Managers and the Customer Engagement Platform Lead to meet data and platform requirements, and contributing to the optimisation of customer engagement strategies.

You will also conduct quality assurance (QA) testing on the customer engagement platform, support the Customer Lifecycle & CRM Lead in managing martech initiatives, provide insights on platform performance, and recommend enhancements to improve user experience.

Additionally, you will assist Campaign Managers by gathering and analysing data requirements for marketing campaigns, ensure alignment with platform capabilities, and perform QA before campaigns are released.

In this role, you will develop and maintain clear documentation of processes and workflows related to the use of the customer engagement platform, ensuring consistency and compliance.

Monitor platform usage to ensure compliance with data protection regulations and internal policies, safeguarding customer data and privacy.

This is an exciting opportunity to work with a leading energy company and contribute to the development of innovative customer engagement strategies.

The successful candidate will have strong knowledge of marketing automation, CRM systems, and best practices for managing customer data.

Australian citizens or permanent residents are welcome to apply. Salary: $90,000-$110,000 per annum depending on experience.



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