Digital Health Support Specialist

3 weeks ago


North Melbourne, Victoria, Australia Rauland Australia Full time
About Rauland Australia

Rauland Australia is a leading provider of digital health solutions, transforming the healthcare industry with innovative technology. Our Concentric Care platform supports over 400 customers across Australia and New Zealand, tackling critical health challenges every day.

Job Title: Digital Health Support Specialist

We are seeking an experienced ICT Support Analyst to join our Managed Services team in North Melbourne, Victoria. As a key member of our team, you will provide remote support to our customers, maintain system performance, and coordinate with IT professionals to address complex issues.

Job Description
  • Provide timely and effective support to customers across Australia and New Zealand
  • Maintain system performance by implementing updates and collaborating with technical teams
  • Address complex issues using industry-standard strategies and ensure service targets are met
  • Perform scheduled ICT maintenance, including security updates, OS patching, and disaster recovery
Required Skills and Qualifications
  • Strong communication and customer service skills
  • Ability to pick up new concepts quickly and resolve complex issues
  • Tertiary or vendor qualification in an ICT related field
  • Proven experience with Level 1 remote ICT support
  • General knowledge of network infrastructure and operating systems (Windows and Linux)
Salary and Benefits

The estimated salary for this position is $80,000 - $110,000 per annum, depending on experience. In addition to a competitive salary, we offer a supportive and inclusive working environment, enhanced leave entitlements, and opportunities for professional development.



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