Transport Customer Service Support Specialist

6 days ago

Sydney, New South Wales, Australia beBeeCustomer Full time $54,000 - $77,000

Job Summary

We are seeking a customer-focused specialist to deliver exceptional support and communication to customers, transport providers, and internal stakeholders.

Key Responsibilities

  • Deliver timely transport customer service support & communication to PC+ customers, Woolworths Replenishment, DC operational teams, and transport partners.
  • Respond to incoming customers, transport providers, and internal stakeholders' requests and queries via calls, email, chats in a timely manner.
  • Provide great customer service to internal stakeholders, carrier partners, and customers.
  • Customer issue resolution - work between vendors and transport providers to ensure that any exceptions are resolved in a timely manner ensuring that customers and carriers see that the business adds value and simplifies their Supply Chain experience.
  • Troubleshoot and problem solve independently using relevant systems and applications.
  • Escalate issues if the answer is unclear, or if escalation criteria is met.
  • Play an active role in root cause identification and improvement plan for triage accounts.
  • Manage customer specific non business as usual (BAU) operational requirements.
  • Participate in improvement initiatives to improve customer and carrier experience.

What You'll Bring

  • Experience in a customer support and/or operational supply chain role where understanding of transport, logistics, or supply chain processes was crucial for effective problem resolution and providing timely solutions.
  • Proven ability to demonstrate effective problem-solving approaches and sound decision-making, especially under pressure, including conflict resolution and de-escalation tactics.
  • Excellent written and oral communication, and interpersonal skills, with the ability to work effectively within cross-functional teams and autonomously.
  • Strong planning and organisational skills, coupled with effective time management and discipline.
  • Proficient in intermediate Excel or Google Sheets.
  • Able to stay calm, prioritise effectively and remain focused when under pressure.
  • Curious and detailed: ask plenty of questions, seek root cause before determining a resolution path.

About Us

We're a team-first organisation that creates a thriving team experience through a culture of belonging that champions safety and well-being for our people and partners.

Our company's purpose is to create better experiences together for a better tomorrow.

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