Admin and Customer Support

2 weeks ago

Sydney, New South Wales, Australia Motus Transport Full time $60,000 - $80,000 per year

Customer Support - Alcohol Transport & Logistics

Location: Belrose, NSW

Hours: Full-time - On-site at our Belrose offices

About Us

At Motus Transport, we specialise in the transportation and warehousing of craft beverages and wine. As a trusted industry partner, we ensure our customers' products reach their destinations on time, every time. With a strong commitment to logistics excellence and customer service, we are looking for a proactive Transport & Logistics Customer Support Specialist to join our team.

The Role

We are seeking a detail-oriented and organised professional to provide exceptional customer support through inbound emails and calls. This role is ideal for someone with strong administrative skills who thrives in a fast-paced logistics environment and can quickly adapt to shifting priorities and customer requests.

Key Responsibilities:

  1. Customer Service – Collaborate with your team to manage a shared inbox and phone line, ensuring all customer inquiries are handled efficiently.
  2. Customer Support – Respond to customer emails and calls, providing clear and timely updates on inbound and outbound stock movements.
  3. Order & Booking Management – Enter bookings into our operating systems, confirm transport arrangements, and ensure all necessary documentation is accurate and complete before dispatch.
  4. Delivery Coordination – Liaise with drivers, warehouse teams, and customers to ensure smooth pickup and delivery processes, including managing delivery time slots with distribution centres.
  5. Problem Resolution – Identify and address delivery or booking issues quickly, providing solutions and keeping all relevant parties informed.
  6. Pallet & Equipment Control – Assist with tracking and reconciling CHEP and Loscam pallets to minimise losses and maintain accurate records.
  7. Reporting – Maintain accurate customer and order records, and assist with basic reporting as required by the operations team.

What You'll Need:

Experience – Previous experience in customer service within the transport or logistics industry will be highly regarded.

Technical Skills – Enthusiasm for learning our operating systems eg Carton Cloud, CHEP and Loscam pallet control systems, and various distribution centre booking platforms.

Communication – Friendly people loving person who stays calm under pressure, ensuring clear and professional interactions with customers, suppliers, and team members.

Attention to Detail – Excellent organisational skills with a keen eye for accuracy, ensuring all bookings and paperwork are completed correctly before delivery.

Problem-Solving & Adaptability – Proactive approach to identifying issues, implementing effective solutions independently, and quickly shifting focus to accommodate the diverse and evolving requests from customers.

Team Player – A collaborative mindset, working efficiently within a shared inbox and supporting team members to maintain smooth operations.

Why Join Motus Transport?

Family-Owned Business – Be part of a growing company that values its employees.

Passion for Helping Others – Work in a role where your problem-solving skills make a real impact on customers and operations.

Career Growth & Stability – Gain valuable experience in the transport and logistics industry with opportunities for professional development.

Supportive Environment – Join a friendly team in a convenient Belrose location.

If you're passionate about logistics and customer service and ready to contribute to a thriving business, apply now

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