Transport and Logistics Customer Service Expert

4 days ago

Sydney, New South Wales, Australia beBeeCustomerService Full time $60,000 - $80,000
Customer Service Specialist: Transport & Logistics">

Job Description:

We are seeking a highly skilled and motivated Customer Service Specialist to join our team. As a key member of our customer service team, you will be responsible for delivering timely and proactive customer service support and communication to our customers, transport partners, and internal stakeholders.

Responsibilities:

  • Provide exceptional customer service and support to ensure a great customer experience.
  • Ensure timely resolution of issues by following up and escalating where applicable.
  • Escalate issues if the answer is unclear or if escalation criteria is met.
  • Play an active role in root cause identification and improvement plans for triage accounts.
  • Manage customer-specific non-business-as-usual (BAU) operational requirements.
  • Participate in improvement initiatives to improve customer and carrier experience.

Requirements:

To be successful in this role, you will need to have excellent communication and problem-solving skills, as well as the ability to stay calm under pressure and prioritize effectively.

Benefits:

  • Be part of a dynamic and supportive team culture that champions safety and wellbeing for our people and partners.
  • Enjoy flexible work arrangements, including a Monday to Friday roster during training and onboarding.
  • Access a range of employee benefits, including discounts across all Woolworths Group and partner businesses.
  • Take advantage of career development sessions, internal networking events, and mentorship/leadership programs.
  • Benefit from generous parental leave policies and wellbeing benefits that support your mental, financial, social, and physical health.

About Us:

We are a proud part of the Woolworths Group, a leading retail and food company with a strong commitment to innovation and customer satisfaction.

What You'll Bring:

As a Customer Service Specialist, you will bring a passion for customer satisfaction and a 'can-do' attitude, as well as proficiency in computer systems such as Google Suite and/or Microsoft.

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