Hotel Guest Service Professional
1 month ago
Are you ready to take your hospitality career to new heights? We are seeking a skilled and charismatic Guest Service Agent to join our team at The Star Brisbane.
About the RoleThis is an exciting opportunity to work in a dynamic and fast-paced environment, providing exceptional service to our guests and making every stay unforgettable. As a Guest Service Agent, you will be responsible for delivering outstanding service during check-in, check-out, and throughout the guest's stay.
Key Responsibilities:- Provide personalized service to guests, ensuring their experience is nothing short of exceptional
- Manage guest requests and maintain accurate records
- Showcase local attractions and surroundings, enhancing the guest's overall experience
- Process check-ins and check-outs efficiently, with a smile
- Complete daily tasks according to shift checklists, maintaining high standards of quality
We are looking for someone who is passionate about hospitality, has excellent communication skills, and a genuine enthusiasm for creating memorable experiences. If you possess these qualities and a strong commitment to 5-star customer service, we encourage you to apply.
What We Offer- A competitive salary of $55,000 - $65,000 per annum, depending on experience
- Up to 30% discounts across award-winning restaurants and accommodations
- Complimentary buffet meal on every shift
- Uniforms laundered and ready for you daily on property
- An organization that values diversity, teamwork, and bringing your best self
- Opportunity to work with elite professionals and assets
- Group-wide Diversity & Inclusion focus areas, including LGBTQI, Multicultural, Gender, and Indigenous
The Star Entertainment Group is a leading player in Australia's gaming and entertainment industry, with a strong commitment to innovation, excellence, and customer satisfaction. Our flagship resort, The Star Brisbane, offers a world-class experience, with luxurious amenities, unparalleled dining options, and state-of-the-art entertainment facilities.
We welcome applications from all cultures, ages, religions, genders, LGBTQI+ individuals, Australia's First Nations Peoples, and people with disabilities. We recognize the unique challenges faced by trans and gender-diverse applicants and offer a range of flexible working options to ensure a balance between work and life.
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