Luxury Hotel Guest Experience Specialist

2 days ago


Brisbane, Queensland, Australia The Star Brisbane Full time
About The Star Brisbane
The Star Brisbane is a world-class entertainment hub in the heart of Queen's Wharf Brisbane precinct, offering unparalleled luxury and excitement. Our $60,000 - $80,000 per year salary reflects our commitment to attracting top talent.

Job Description:
We are seeking an experienced Luxury Hotel Guest Experience Specialist to deliver exceptional service to our guests during check-in, check-out, and throughout their stay. As a key member of our Front Office team, you will be responsible for managing guest requests, maintaining accurate records, and providing personalized support.

Responsibilities:
  • Provide outstanding guest service to enhance their experience.
  • Manage all guest requests and maintain accurate records.
  • Sound knowledge of local attractions and surrounds.
  • Perform check-in and check-out in a professional, friendly, and efficient manner for all guests.
  • Complete daily tasks in line with shift checklists.

Requirements:
To succeed in this role, you will need:
  • A passion for hospitality and creating memorable experiences.
  • Exceptional guest service skills and strong commitment to 5-star customer service.
  • Professional telephone manner.
  • Ability to effectively communicate and liaise with internal and external clients.
  • Excellent organisational skills and high level of computer literacy.

What We Offer:
In return for your expertise, we offer a comprehensive benefits package, including:
  • Up to 30% discounts across award-winning restaurants and accommodation.
  • Complimentary buffet meal on every shift.
  • Uniform laundered and ready for you daily on property.
  • An organisation that values diversity, teamwork, and bringing your best self.
  • Opportunity to work with elite professionals and assets.
  • Groupwide Diversity & Inclusion focus areas including LGBTQI, Multicultural, Gender, and Indigenous.


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