Luxury Hotel Guest Experience Specialist
2 days ago
The Star Brisbane is a world-class entertainment hub in the heart of Queen's Wharf Brisbane precinct, offering unparalleled luxury and excitement. Our $60,000 - $80,000 per year salary reflects our commitment to attracting top talent.
Job Description:
We are seeking an experienced Luxury Hotel Guest Experience Specialist to deliver exceptional service to our guests during check-in, check-out, and throughout their stay. As a key member of our Front Office team, you will be responsible for managing guest requests, maintaining accurate records, and providing personalized support.
Responsibilities:
- Provide outstanding guest service to enhance their experience.
- Manage all guest requests and maintain accurate records.
- Sound knowledge of local attractions and surrounds.
- Perform check-in and check-out in a professional, friendly, and efficient manner for all guests.
- Complete daily tasks in line with shift checklists.
Requirements:
To succeed in this role, you will need:
- A passion for hospitality and creating memorable experiences.
- Exceptional guest service skills and strong commitment to 5-star customer service.
- Professional telephone manner.
- Ability to effectively communicate and liaise with internal and external clients.
- Excellent organisational skills and high level of computer literacy.
What We Offer:
In return for your expertise, we offer a comprehensive benefits package, including:
- Up to 30% discounts across award-winning restaurants and accommodation.
- Complimentary buffet meal on every shift.
- Uniform laundered and ready for you daily on property.
- An organisation that values diversity, teamwork, and bringing your best self.
- Opportunity to work with elite professionals and assets.
- Groupwide Diversity & Inclusion focus areas including LGBTQI, Multicultural, Gender, and Indigenous.
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