Key Customer Experience Lead
6 days ago
This key role involves shaping the strategic direction of customer-facing services, ensuring alignment with community goals.
You will drive continuous improvement and innovation across your teams, delivering inclusive and accessible services to evolving community needs.
This is an opportunity to enhance our brand reputation through impactful engagement and clear communication.
About the Role
We are seeking a leader who can provide strong leadership to the team, fostering a culture that is outcomes-focused and responsive to community and customer needs.
To succeed in this role, you will:
- Provide quality advice and strategic insight on areas including customer experience, community engagement, community safety and wellbeing, and emerging customer trends.
- Champion continuous improvement, innovation, and service excellence across customer experience, communications & marketing, community engagement, community safety, community support and wellbeing.
The Employee Experience
We offer a supportive work environment, competitive salary and conditions, ongoing support for your development and education, and holistic health and wellbeing programs.
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