Customer Experience Manager
6 days ago
The primary role of this position is to oversee the customer service and sales support team, ensuring they deliver exceptional quality, service, and efficiency to all customers.
- Manage and coordinate daily activities of the customer service/sales support team, focusing on achieving sustainable and profitable growth.
- Develop and implement effective strategies to improve customer satisfaction, retention, and acquisition.
- Collaborate with internal stakeholders to ensure seamless communication and delivery of customer requirements.
- Monitor and analyze customer feedback, identifying areas for improvement and implementing corrective actions.
Our ideal candidate will possess excellent leadership and communication skills, with the ability to motivate and empower a high-performing team. They will be results-driven, with a focus on delivering exceptional customer experiences and driving business growth.
Key Qualifications:- Proven track record of success in managing customer-facing teams.
- Strong commercial acumen and decision-making skills.
- Excellent communication and interpersonal skills.
- Ability to lead and motivate a high-performing team.
This role offers a competitive salary package, opportunities for professional growth and development, and a dynamic work environment that values collaboration and innovation.
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Customer Experience Manager
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Customer Experience Manager
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Adelaide, South Australia at Full timeAdd expected salary to your profile for insightsWe are a leader in supplying premium maintenance consumables to companies operating mobile and fixed assets in the mining, quarry, infrastructure/civil, and oil & gas industries. We are passionate about making life easier for people in these industries through the continuous improvement of systems and...
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Manager Customer Experience
6 days ago
Adelaide, South Australia at Full timeManager Customer Experience & CommunicationsAdd expected salary to your profile for insightsNew, full-time fixed term position until 2030A dynamic and inclusive team cultureThe chance to shape how we connect with our communitySalary range commencing at $155,000About usThe City of Unley is a vibrant and dynamic local council that provides a range of valued...
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