Lead Customer Service Experience
1 day ago
As a seasoned customer service professional, you will have the opportunity to develop and lead a team that provides exceptional service to customers.
This role requires strong leadership skills, as well as the ability to motivate and coach team members to consistently deliver high-quality service.
Key Responsibilities- Develop and implement strategies to improve customer satisfaction and loyalty.
- Lead a team of customer service representatives to ensure seamless communication with customers.
- Monitor and analyze customer feedback to identify areas for improvement.
- Collaborate with internal stakeholders to ensure effective knowledge sharing and team readiness.
- Support a positive team culture grounded in empathy, support, and inclusion.
- Proven experience leading customer service teams, ideally in a contact centre environment.
- Strong coaching and mentoring skills.
- Exceptional communication and interpersonal skills.
- Proficiency in CRM software and Microsoft Office Suite.
- A track record of delivering high-quality customer service.
Every interaction with our customers is an opportunity to build trust and demonstrate our commitment to providing exceptional service.
We're proud to be a diverse organization where everyone belongs and can thrive.
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