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Lead Store Customer Experience
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Leverage your leadership skills to drive exceptional customer experiences in-store as a Customer Experience Leader.
Main Responsibilities:- Mentor and motivate your team to achieve sales growth through exceptional customer service.
- Foster high levels of customer satisfaction by staying up-to-date on products and working collaboratively with colleagues.
- Deliver sales, customer experience, visual merchandising, and operational expectations.
- Serve as a liaison between customers, sales associates, and store leadership.
- Stay knowledgeable on product trends to meet customer needs.
- Cultivate a positive and inclusive work environment.
- Proven leadership ability with at least 1 year of experience in a customer-facing sales setting.
- Effectively engage customers to deliver an elevated experience.
- Driven by interacting with customers and athletic products.
- Adept at responding to changing demands and opportunities.
- Strong cognitive and mathematical skills, including problem analysis, decision making, and financial analysis.
- High level of ethics, values, integrity, and trust.
- Flexible availability, including nights, weekends, and holidays.
