Trade Expert Technical Support Specialist

2 weeks ago


Melbourne, Victoria, Australia Rinnai Full time
Rinnai Australia Opportunity

Are you a skilled tradesperson looking for a change of pace? Do you have extensive experience in product gas plumbing and refrigeration? We may have the perfect role for you at Rinnai Australia.

As a rapidly growing and energetic organisation, we continue to invest heavily in Australian manufacturing and the latest technologies. Our Braeside location offers a comfortable office environment and a range of benefits including off-street parking, an employee gym, and generous staff discounts.

We are currently seeking an experienced tradesperson to join our Technical Help Desk group (THD) to provide technical advice and remote support for associated branded products to customers across Australia. You will work closely with key internal stakeholders, including Engineering, Distribution, Service, and Sales departments, to provide timely product information and technical guidance.

Your key responsibilities will include providing specialist technical help desk support for Gas Heating products and related ducted reverse cycle heating and cooling systems. You will also be required to liaise with customers, including plumbers, gas fitters, installers, and consumers, to resolve technical issues and provide maintenance and diagnostic guides.

To be successful in this role, you will need:

  • Trade qualifications in plumbing, gasfitting, and ideally refrigerated air conditioning;
  • Installation experience with gas ducted heating systems and related equipment;
  • Intermediate general computer skills and competency using the Microsoft Office suite;
  • Confident and courteous telephone techniques;
  • Excellent verbal and written communication skills;
  • Excellent customer service focus.

In return for your dedication and hard work, we offer a competitive salary commensurate with skills and experience, plus excellent company benefits, including an onsite gym, generous product discounts, and additional personal insurance products.



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