Expert Banking Services Representative

1 week ago


Springfield Lakes, Queensland, Australia ANZ Full time

About Us

We're a leading bank in Australia, part of the ANZ Group. Our purpose is to shape a world where people and communities thrive.

Our Role

As an S&S Banking Consultant, you will deliver exceptional customer service and sales support through face-to-face interactions and phone calls. You'll provide timely and accurate information on everyday banking enquiries, account openings, and processes via telephone and online channels.

Your Responsibilities

  • Deliver outstanding levels of customer service that drive customer satisfaction and first-call resolution.
  • Provide detailed information on Everyday Banking enquiries, account openings, and processes via telephone and/or online channels.
  • Demonstrate strong listening skills, build trust, and ask the right questions to exceed customers' expectations and improve customer outcomes, resulting in high Net Promoter Scores.
  • Contribute to a team culture balanced across people, customer, risk, and performance.
  • Ensure compliance with internal policies and procedures, as well as external requirements such as Privacy and FSRA, and Underwriting Guidelines.

What We Offer

We offer a competitive salary package, including $55,000 - $65,000 per annum, depending on experience. You'll also enjoy flexible working arrangements, access to health and wellbeing services, and discounts on selected products and services from ANZ.

Requirements

  • Experience in delivering high-quality customer experiences.
  • Able to use customer and commercial acumen to enhance overall performance across people, customer, and risk measures.
  • Effective interpersonal and communication skills (written & verbal).
  • Able to work as a supportive team member.
  • Committed to self-development and opportunities to increase capability in role.
  • Computer literacy and navigation skills.


  • Springfield Lakes, Queensland, Australia Westpac Full time

    About the RoleWe are seeking a highly skilled Personal Banking Specialist to join our team at Westpac Group. As a key customer-facing position, this role will play a crucial part in creating a stress-free and seamless experience for our customers.Your ResponsibilitiesWelcoming customers and creating a warm first impressionHelping with transactional and...


  • Springfield Lakes, Queensland, Australia Lancemore Hotel Group Full time

    About the RoleWe are seeking a Customer Service Representative to join our team at Lancemore Macedon Ranges Hotel.Key Responsibilities:Deliver exceptional guest experiences throughout their stay, from reservations to departuresRepresent the hotel as an ambassador, promoting our boutique brand positivelyInteract with guests frequently, ensuring a smooth...


  • Springfield Lakes, Queensland, Australia Euro Garages AU Full time

    We are committed to delivering exceptional customer experiences at our Springfield store, and we're looking for a talented Customer Service Representative to join our team. This is a fantastic opportunity to work in a fast-paced environment and develop your skills in sales, marketing, and customer service.As a Customer Service Representative, you will be...


  • Springfield Lakes, Queensland, Australia Lancemore Hotel Group Full time

    About the RoleWe are seeking a skilled Customer Service Representative to join our Front Office, Sales and Banqueting teams at our stunning hotel in the Macedon Ranges.This is an excellent opportunity for individuals who have a desire to genuinely help people and provide exceptional guest experiences. As a key part of the guest experience, you will interact...


  • Springfield Lakes, Queensland, Australia Probe Asia Pacific Pty Ltd Full time

    Role OverviewWe are seeking an experienced Customer Service Expert to join our team in Springfield. This role involves providing exceptional customer service, resolving complex issues, and working collaboratively with colleagues.About Probe Asia Pacific Pty LtdProbe Asia Pacific Pty Ltd is a leading provider of innovative solutions, driven by passion,...


  • Springfield Lakes, Queensland, Australia Westpac Full time

    About the Role:We are seeking a skilled and experienced Financial Services Advisor to join our team at Westpac Group. As a key member of our branch network, you will be responsible for providing exceptional customer service and building strong relationships with clients.Key Responsibilities:Welcoming customers and creating a warm and positive first...


  • Springfield Lakes, Queensland, Australia Probe Asia Pacific Pty Ltd Full time

    At Probe Asia Pacific Pty Ltd, we're driven by a passion for delivering exceptional customer experiences. As a Customer Solutions Expert, you'll play a key role in helping our clients succeed across the Pacific, Asia, and North America.We're dedicated to fostering an environment of innovation, curiosity, and purpose. With a strong commitment to growth and...


  • Springfield Lakes, Queensland, Australia Petbarn Full time

    Petbarn is a leading pet specialty retailer in Australasia, with over 230 locations across Australia and New Zealand.We are seeking a highly motivated and proactive Sales Assistant to work on a casual basis in our Springfield store.The successful candidate will have a real customer service focus, excellent communication skills, and the ability to work well...


  • Springfield Lakes, Queensland, Australia ANZ Full time

    About UsWe're a leading financial services provider with a culture of purpose and belonging. At ANZ, you'll be part of an organisation where the different backgrounds, perspectives and life experiences of our people are celebrated.As a S&S Banking Consultant, you will:Deliver exceptional customer service that drives customer satisfaction and first call...


  • Springfield Lakes, Queensland, Australia Westpac Full time

    Key Responsibilities:Welcome customers to our branch, creating a warm and positive first impression as they enterHelp customers with transactional and savings banking needsBuild strong relationships with customersProvide relevant banking advice to suit their situation and goalsAbout the Role:This is a key customer-facing position in our branch network. You...

  • Sales Assistant

    3 weeks ago


    Springfield Lakes, Queensland, Australia Total Tools Full time

    Role OverviewTotal Tools, the ultimate tool shop in Australia, is seeking a highly motivated and skilled Sales Assistant to join our team. This role offers an exciting opportunity to work with a variety of customers and trade professionals, providing expert advice on tools and equipment.About the RoleThis is a full-time position, and you will be working...


  • Springfield Lakes, Queensland, Australia Probe Asia Pacific Pty Ltd Full time

    At Probe Group, our mission is to deliver exceptional customer experiences. We're a dynamic team driven by passion and curiosity, working together to achieve great success with clients across the Pacific, Asia, and North America.We're seeking highly motivated individuals who share our purpose of doing better every day. If you have strong communication and...


  • Springfield Lakes, Queensland, Australia Probe Asia Pacific Pty Ltd Full time

    Job OverviewWe're seeking a highly skilled Customer Solutions Expert to join our dynamic team at Probe Asia Pacific Pty Ltd.Salary and BenefitsThe successful candidate will receive a competitive $62,000 - $82,000 per annum salary, depending on experience. Additional benefits include comprehensive training, flexible working hours, and opportunities for career...


  • Springfield Lakes, Queensland, Australia RACQ Full time

    About RACQRACQ is a reputable organization dedicated to delivering exceptional customer experiences. As a Member Engagement Consultant, you will play a vital role in creating tailored solutions for our members.


  • Springfield Lakes, Queensland, Australia Total Tools Full time

    We are seeking a highly motivated and customer-focused Retail Sales Assistant to join our team at Total Tools.About UsTotal Tools is a leading tool shop with a strong presence in Australia. For 30 years, we have been delivering high-quality tools and exceptional customer service to our customers.Job SummaryThis full-time role offers an exciting opportunity...


  • Springfield Lakes, Queensland, Australia Lancemore Hotel Group Full time

    Lancemore Macedon Ranges offers an exceptional opportunity for a Receptionist/Guest Service Agent to support the Front Office, Sales and Banqueting teams at our stunning Macedon Ranges Hotel.About the RoleDeliver exceptional guest experiences from reservations to departures, ensuring every interaction is positive and memorable.Become an ambassador for our...


  • Springfield Lakes, Queensland, Australia Latitude Full time

    Company Overview">At Latitude, we're committed to helping people shop and live better. As a leading provider of digital payments, cards, and loans, we're passionate about making a positive impact on our customers' lives.We're always living and breathing our values: Act Right, Show Care, Be Curious. These guiding principles drive everything we do, from the...


  • Springfield Lakes, Queensland, Australia YMCA Brisbane Full time

    About Our Team">We are currently recruiting for an OSHC Educator on a casual basis to join our YMCA Springfield Lakes Outside School Hours Care (OSHC) Service.">About the Role">This role is responsible for the care of children before school, after school and during school holiday periods. You'll assist in running fascinating, fun-filled and educational...


  • Springfield Lakes, Queensland, Australia Lancemore Hotel Group Full time

    About the Role:We are seeking an exceptional Guest Service Agent to join our team at Lancemore Macedon Ranges.Main Responsibilities:Deliver exceptional guest experiences at every part of the journey including reservations, arrivals, departures, and throughout their stayBe an ambassador for the hotel, positively representing and promoting our boutique...


  • Springfield Lakes, Queensland, Australia Lancemore Hotel Group Full time

    About the RoleAs a Customer Service Ambassador for our esteemed hotel in Macedon Ranges, you will be at the forefront of delivering exceptional guest experiences. This involves handling reservations, arrivals, departures, and interactions throughout their stay.We seek an individual who embodies the essence of hospitality, providing warmth, and personal...