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Senior Delivery Expert

1 month ago

Springfield Lakes, Queensland, Australia Latitude Full time

Company Overview

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At Latitude, we're committed to helping people shop and live better. As a leading provider of digital payments, cards, and loans, we're passionate about making a positive impact on our customers' lives.

We're always living and breathing our values: Act Right, Show Care, Be Curious. These guiding principles drive everything we do, from the way we approach our work to how we treat each other and our customers.

Salary

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The estimated annual salary for this role is AU$120,000 - AU$150,000, depending on experience and qualifications.

Job Description

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About the Role

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This is an exciting opportunity to join our Product Delivery team as a Senior Delivery Expert. As a key member of our team, you'll be responsible for championing our customers, partners, and people through the delivery of projects and initiatives that involve multiple parts of our customer journeys and technology domains.

You will use your project delivery experience and skills to balance business outcomes alongside customer, partner, and business benefits. You will work with the people in your team, and various people across the business to build and manage delivery plans and sequence work for delivery through from inception to implementation.

Your Key Responsibilities

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  • Partner with cross-functional teams to build a rich understanding of our products, experiences, systems, consumer and agent behaviors, and the general day-to-day operational functions and needs of the business.
  • Establish and manage product delivery workstreams and projects.
  • Work closely with Product Managers, suppliers, Technology, Risk, Compliance, and the development team to execute on the Pay business unit objectives.
  • Lead team, stakeholder, and supplier engagement, including planning workshops, stand-ups, and status meetings.
  • Manage dependencies and sequencing of work, working closely with Product Management to ensure alignment.
  • Project delivery and business risk/issues management as per Latitude's risk and issues management guidelines.
  • Release/implementation ownership, inclusive of meeting any necessary Change Authority Board (CAB) requirements.
  • Financial management, inclusive of cost tracking and forecasting, execution of supplier statement of works, purchase order, and time-sheeting administration.
  • Producing accurate and timely status reporting on initiatives.
  • Preparing and presenting option and recommendation papers/packs to senior management.

Required Skills and Qualifications

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To be successful in this role, you'll need:

  • An undergraduate degree in business, technology, or a related discipline or comparable work experience.
  • Experience as a Delivery Lead, Project Manager, and/or Product Owner.
  • Experience in managing stakeholders and vendors to deliver projects with fixed end dates and complex requirements.
  • Exceptional analytical and problem-solving skills.
  • Financial Services knowledge across originations, credit cards, receivables platforms, and servicing domains.
  • Strong understanding of delivery, governance, change management, and benefits realization frameworks.
  • Excellent interpersonal, communication, and influencing skills.
  • A team player attitude and is collaborative by nature.
  • Excellent business acumen and ability to build strong open relationships with business stakeholders.
  • Any prior experience with Confluence, Jira, or MS Project would be nice.
  • Ability to understand business requirements, technical design, and solution and application architecture.
  • The skills and desire to navigate business problems and have an appreciation for decisions affecting areas outside of your accountability.

Benefits

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We offer a flexible working environment and great compensation. We also support a safe, healthy, engaging, and productive working environment for all employees and workers, whether that be in their home and office or a combination of both.

Other Information

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Sometimes the best candidates don't have 100% of what is listed above, but if you have most and are confident you'd be a good fit, we'd love to hear from you.

Successful applicants will be required to complete a background check (including criminal history and bankruptcy check) prior to commencement of employment.

Only open to Australian or New Zealand Permanent Residents or Citizens.