Operational Excellence Lead

3 days ago

Melbourne, Victoria, Australia beBeeCompliance Full time $110,000 - $120,000
Key Position Overview

This vital role plays a critical part in ensuring the highest standards across our services are consistently upheld.

As a Field Quality and Compliance Manager, you will work closely with various departments to guarantee that we meet and surpass quality benchmarks, regulatory compliance, and business outcomes.

Key responsibilities include;

  • Ensuring strict adherence to all legislative, regulatory, and safety requirements in line with the National Quality Framework and other relevant standards
  • Supporting field teams across all states in managing and responding to incidents, identifying trends, and guiding improvements in training and response
  • You will review trend data to identify opportunities for improved practice and take proactive steps to update policies, processes, and procedures across the organisation to reflect the principles of quality and compliance
  • Supporting services through Assessment and Rating and other department visits
  • Building strong, positive relationships with internal support teams and external stakeholders
  • Travel nationally to provide ongoing coaching and development in quality and compliance, conducting spot checks at services and reporting on key findings to inform continuous improvement initiatives.

To be successful in this role, you will need:

  • Hold a completed ACECQA approved Diploma level qualification or higher.
  • Bring proven leadership experience within the sector, including a strong track record of achieving success in areas such as quality assurance, compliance and team development
  • Have experience leading a multi-site portfolio, with the ability to build strong, supportive relationships and guide others to success
  • Demonstrate a deep understanding of the National Quality Framework and applicable legislation within the sector
  • Be confident in managing incidents and applying best-practice responses
  • Hold a current Driver's Licence, Working with Children Check, or be willing to obtain them for multiple states

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