
Operations Excellence Lead
4 days ago
We are seeking an experienced People Performance Manager to lead a team of front-line members in performance and behavior management.
The successful candidate will focus on soft skills development, career planning, and conducting monthly performance coaching sessions.
A minimum of 2 years of People Leadership experience in a contact center is required, along with exceptional communication skills and high attention to detail.
Key responsibilities include fostering a culture of teamwork and collaboration, leading operational aspects of the team, and driving department and operational performance.
Benefits
- Hybrid working arrangements
- Industry-leading parental leave policies
- Professional development programs
Requirements
- People Leadership experience in a contact center
- Exceptional communication skills
- High attention to detail
About Us
We value equality, diversity, and inclusion. We offer a dynamic work environment and opportunities for growth and development.
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