Operations Excellence Lead

4 days ago


Melbourne, Victoria, Australia beBeePerformance Full time $95,000 - $125,000

We are seeking an experienced People Performance Manager to lead a team of front-line members in performance and behavior management.

The successful candidate will focus on soft skills development, career planning, and conducting monthly performance coaching sessions.

A minimum of 2 years of People Leadership experience in a contact center is required, along with exceptional communication skills and high attention to detail.

Key responsibilities include fostering a culture of teamwork and collaboration, leading operational aspects of the team, and driving department and operational performance.

Benefits

  • Hybrid working arrangements
  • Industry-leading parental leave policies
  • Professional development programs

Requirements

  • People Leadership experience in a contact center
  • Exceptional communication skills
  • High attention to detail

About Us

We value equality, diversity, and inclusion. We offer a dynamic work environment and opportunities for growth and development.



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