Customer Asset Recovery Specialist

1 day ago

Brisbane, Queensland, Australia beBeeCollections Full time $90,000 - $110,000
Job Title

A Customer Support Specialist is required to manage non-performing retail asset portfolios by applying legal recovery processes and procedures to high-risk customers and accounts.

Key Responsibilities:

  • Assess and recommend the most appropriate course of action for the recovery of arrears and security given individual customer circumstances
  • Determine the reason and causes for the delinquency of high-risk customers and accounts and take appropriate action to maximise the recovery of arrears
  • Prepare strategies detailing appropriate recovery options, including provisioning and write-offs

Requirements include experience in collections and retail recoveries, excellent communication skills both verbal and written, ability to critically assess data and subjective material, and capability to handle customer complaints effectively.

Required Skills and Qualifications

The ideal candidate will possess the following skills and qualifications:

  • Proven track record in collections and retail recoveries
  • Excellent communication and interpersonal skills
  • Ability to critically assess data and subjective material
  • Strong analytical and problem-solving skills
  • Capability to handle customer complaints effectively
Why this Role?

This is an exciting opportunity to join a dynamic team and contribute to the success of our business. If you are a motivated and results-driven individual with a passion for collections and retail recoveries, we encourage you to apply.

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