Customer Support Specialist
1 day ago
Job Title: Customer Support Specialist
About the JobWe are seeking a highly skilled professional to manage non-performing retail asset portfolios, apply legal recovery processes and procedures to high-risk customers and accounts.
The ideal candidate will have experience in collections and retail recoveries, excellent communication skills, ability to critically assess data and make objective judgments.
- Manage arrears recovery and ensure effective collection strategies.
- Determine delinquency causes and take appropriate action to maximise recovery.
- Prepare recovery options and issue statutory notices as required.
- Maintain compliance with policy, statutory and legal requirements.
- Assess customer circumstances and recommend recovery options.
- Identify and address financial hardship cases.
- Liaise with internal and external stakeholders to resolve enquiries and requests.
- Experience in collections and retail recoveries.
- Excellent communication and problem-solving skills.
- Strong understanding of legal and regulatory frameworks.
- Banking and lending experience is an advantage.
Working with our team offers a range of benefits and support resources to help you thrive in your role. Our flexible work arrangements allow you to balance work and life effectively. We also offer opportunities for growth and development within our organisation.
Why Join Us?Our company values diversity and inclusivity, creating a workplace where everyone can contribute and succeed. We welcome applications from candidates who share our commitment to these values.
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