Customer Support Specialist

2 days ago

Brisbane, Queensland, Australia beBeeCollections Full time

About the Role:

This role involves managing non-performing retail asset portfolios by applying legal recovery processes and procedures to high-risk customers and accounts. The successful candidate will be responsible for assessing and recommending the most appropriate course of action for arrears recovery, determining the reason and causes for delinquency, and preparing strategies detailing recovery options.

Key Responsibilities:
  • Manage high-risk customer relationships to maximise arrears recovery
  • Assess data to determine the best course of action for each case
  • Develop and implement effective recovery strategies
  • Comply with policy and regulatory requirements in all recovery matters

About You:

The ideal candidate will have experience in collections and retail recoveries, excellent communication skills, and the ability to critically assess data to make objective judgments. Strong analytical and problem-solving skills are also essential, as is the ability to handle complex and sensitive customer issues.

Benefits:

This role offers a range of benefits, including opportunities for career growth and development, a supportive team environment, and a competitive salary package.

How to Apply:

If you are a motivated and results-driven individual with a passion for delivering exceptional customer outcomes, we encourage you to apply for this exciting opportunity.

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