Collections Recovery Specialist

3 days ago

Brisbane, Queensland, Australia beBeecollections Full time $90,000 - $120,000

At BOQ Group, our team plays a vital role in resolving troubled and impaired accounts.

We manage our own portfolio of impaired accounts, collaborating with customers, internal and external stakeholders, to maximize recovery of troubled loans.

Daily tasks include engaging with customers over the phone, identifying hardship triggers, and working with key stakeholders.

Effective problem-solving skills are essential as you will think creatively to resolve issues, ensure all actions comply with policies and regulatory requirements, and maintain accurate records for transparency and accountability.

Stakeholder management skills are crucial, liaising with external consultants and internal departments.

Colleagues are supported by sharing knowledge, assisting with escalations, and fostering a positive team environment.

A successful candidate is someone who thrives in a fast-paced customer-focused environment and approaches every conversation with calmness and empathy.

Prior banking or lending experience, especially involving recoveries or collections, is required. Specialized knowledge in corporate recovery and insolvency practices is beneficial.

A natural problem-solver, strong communicator, organized, detail-oriented, and confident navigating complex situations are ideal qualities.

Autonomy, attention to detail, and meeting deadlines are necessary.

We prioritize diversity and inclusion, promoting social capital through banking.

BOQ Group has implemented an innovative Reconciliation Plan to promote inclusivity and change.

We offer flexible working arrangements, discounted financial products, salary sacrificing options, paid parental leave, additional annual leave, and other benefits that support your professional and personal growth.

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