Asset Recovery Specialist

1 day ago

Brisbane, Queensland, Australia beBeeRecovery Full time $70,000 - $100,000
Job Overview

As a Customer Support Consultant, you will be responsible for managing non-performing retail asset portfolios by applying legal recovery processes and procedures to high-risk customers and accounts. You will also ensure effective arrears recovery and aid in getting accounts back to performing by recommending and applying appropriate collection strategies.

Key Responsibilities
  • Assess and recommend the most appropriate course of action for the recovery of arrears and security given individual customer circumstances and refer to leader for approval of decisions
  • Determine the reason and causes for the delinquency of high-risk customers and accounts and take appropriate action to maximise the recovery of arrears
  • Prepare strategies detailing appropriate recovery options including provisioning and write offs
  • Issue statutory notices liaise with insolvency administrators and instruct mercantile agents to conduct field calls
  • Ensure compliance with policy and procedures statutory and legal requirements in all recovery matters
  • Maintain effective and congenial communications with the various internal and external stakeholders and respond to all enquiries and requests in a timely manner
  • Identify and make recommendations to the Leader on processes and procedures or other issues and improvements
Requirements
  • Experience in collections and retail recoveries
  • Excellent communication skills both verbal and written
  • Ability to critically assess data subjective material and other inputs to make objective judgements
  • Capability to handle customer complaints aiming to achieve an effective first call resolution
  • A strong understanding of the legal and regulatory framework in which Retail Recoveries must operate and the constraints imposed by law
  • Banking and lending experience is desired but not mandatory
  • Tertiary qualifications are desired but not mandatory
About Us

Suncorp Bank is a proud part of the ANZ Group and a place where you'll be doing work that really matters. That's because every role in every team is working towards supporting the financial wellbeing of our million+ customers.

Our team members' wellbeing is a top priority and we know it's the added extras outside the workplace that can make all the difference. We offer a range of benefits and support resources so you can create a healthy work-life balance helping you bring your best every day.

We are committed to creating a workplace where people from all backgrounds identities and beliefs can thrive in an environment of inclusivity and mutual respect. We welcome applications from everyone and invite you to talk to us about any adjustments you may require to our recruitment process or the role itself.

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