Customer Fulfilment Manager

1 week ago


Doncaster East, Victoria, Australia Woolworths Full time
Customer Delivery Manager Job DescriptionMain Responsibilities:
  • Support the Assistant Customer Fulfilment Manager with the CFC operational performance across Staging & Dispatch activities.
  • Collaborate with the Staging & Dispatch teams to provide an exceptional level of service to all online customers by ensuring all orders are dispatched on time.
  • Lead the department as the Customer Delivery Manager.
Key Accountabilities:
  • Motivate, manage, and guide the Staging and Dispatch teams to deliver results and drive best practice in the CFC.
  • Support the team to work safely and efficiently.
  • Collaborate with the Customer Order Manager to ensure orders are picked on time, packed correctly, and congestion points are avoided during the pick.
  • Collaborate with our Customer Hub team and Online Logistics team to improve customer satisfaction, especially On time to Customer.
  • Support the Customer Delivery Manager to Identify and develop talent in the CFC to build a talent pipeline for our Woolworths Group.
  • Engage with other CFC teams to share best practice.
Requirements:
  • Genuine passion for food & shopping.
  • Customer first mentality.
  • Love of teamwork and growing with others.
  • Flexible and adaptable to change.
  • Willing to work and reliable.


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