Customer Service Manager ANZ

5 days ago


Ringwood East, Victoria, Australia Mondelēz International Full time

About the Role

We are seeking a highly skilled Customer Service Manager to lead our team in Australia and oversee the back-office team in India. The primary objective of this role is to maximise our case fill rate to customers by coaching and developing team members, defining work, and supporting the development of best practice processes across the customer service team.

Key Responsibilities

  • Lead the on-shore (Australia-based) and off-shore customer service teams
  • Own the order fulfilment process, respecting the customer segment and channel mix
  • Collaborate cross-functionally to ensure service is maximised when challenges arise
  • Use appropriate tools and processes to deliver efficient order management
  • Support the effective management of new product introductions and product withdrawals to maximise sales and minimise write-offs

About You

We are looking for a candidate with proven leadership capability in a similar environment, a customer-facing role within customer service, logistics, or sales, and experience in an order-to-cash environment, ideally in the FMCG/CPG sector. You should also have high-level SAP competence, experience in EDI technology, and good numerical, analytical, and logical reasoning skills.

What We Offer

We follow a hybrid working model with 3 days from the office and 2 days from home. Mondelēz International is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.



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