Customer Service Manager ANZ

5 days ago


Ringwood East, Victoria, Australia Mondelēz International Full time

Description

Drive Customer Service Excellence at Mondelēz International

Mondelēz International is seeking a highly skilled Customer Service Manager to lead our team in Australia and oversee our back-office team in India. As a key member of our customer service team, you will be responsible for maximizing our case fill rate to customers by coaching and developing team members, defining work, and supporting the development of best practice processes.

Key Responsibilities

  • Lead the on-shore (Australia-based) and off-shore customer service teams
  • Own the order fulfillment process, respecting customer segment and channel mix
  • Collaborate cross-functionally to ensure service is maximized when challenges arise
  • Use appropriate tools and processes to deliver efficient order management
  • Support effective management of new product introductions and product withdrawals to maximize sales and minimize write-offs

Requirements

  • Proven leadership capability in a similar environment
  • Customer-facing role within customer service, logistics, or sales
  • Experience in an order-to-cash environment (ideally FMCG/CPG environment)
  • High-level SAP competence
  • Experience in EDI technology
  • Good numerical, analytical, and logical reasoning skills
  • Good knowledge of the total supply chain/order-to-cash process
  • Strong digital acumen preferred

About Mondelēz International

Mondelēz International is a leading snacking company with global net revenues exceeding $31 billion USD. We operate in over 80 countries and employ approximately 91,000 diverse and talented employees worldwide. In Australia and New Zealand, we have 6 factories and employ over 2,000 people across global and local brands.

Equal Opportunities Employer

Mondelēz International is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.



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