Customer Service Team Lead
6 days ago
Description
Maximise Customer Satisfaction with Mondelēz International
About the Role
The Customer Service Manager ANZ will lead a team of six members in Australia and oversee the back-office team in India. The primary objective is to maximise case fill rates for customers by coaching and developing team members, defining work, and supporting the development of best practice processes across the customer service team.
Key Responsibilities
- Lead the on-shore (Australia-based) and off-shore Customer Service teams.
- Own the order fulfilment process, respecting customer segments and channel mix.
- Collaborate cross-functionally to ensure service is maximised when challenges arise.
- Use appropriate tools and processes to deliver efficient order management.
- Support the effective management of new product introductions and product withdrawals to maximise sales and minimise write-offs.
Requirements
The ideal candidate will have proven leadership capability in a similar environment, a customer-facing role within customer service, logistics, or sales, experience in an order-to-cash environment (ideally FMCG/CPG), high-level SAP competence, experience in EDI technology, good numerical, analytical, and logical reasoning skills, and good knowledge of the total supply chain/order-to-cash process.
About Mondelēz International
Mondelēz International is one of the largest snack companies in the world, with global net revenues exceeding $31 billion USD. We have operations in over 80 countries and employ approximately 91,000 diverse and talented employees.
Benefits
- We follow a hybrid working model with 3 days from the office and 2 days from home.
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