Customer Service Team Lead

6 days ago


Ringwood East, Victoria, Australia Mondelēz International Full time

Description

Maximise Customer Satisfaction with Mondelēz International

About the Role

The Customer Service Manager ANZ will lead a team of six members in Australia and oversee the back-office team in India. The primary objective is to maximise case fill rates for customers by coaching and developing team members, defining work, and supporting the development of best practice processes across the customer service team.

Key Responsibilities

  • Lead the on-shore (Australia-based) and off-shore Customer Service teams.
  • Own the order fulfilment process, respecting customer segments and channel mix.
  • Collaborate cross-functionally to ensure service is maximised when challenges arise.
  • Use appropriate tools and processes to deliver efficient order management.
  • Support the effective management of new product introductions and product withdrawals to maximise sales and minimise write-offs.

Requirements

The ideal candidate will have proven leadership capability in a similar environment, a customer-facing role within customer service, logistics, or sales, experience in an order-to-cash environment (ideally FMCG/CPG), high-level SAP competence, experience in EDI technology, good numerical, analytical, and logical reasoning skills, and good knowledge of the total supply chain/order-to-cash process.

About Mondelēz International

Mondelēz International is one of the largest snack companies in the world, with global net revenues exceeding $31 billion USD. We have operations in over 80 countries and employ approximately 91,000 diverse and talented employees.

Benefits

  • We follow a hybrid working model with 3 days from the office and 2 days from home.


  • Ringwood East, Victoria, Australia Mondelez International Full time

    Job DescriptionMake a Difference at Mondelēz InternationalLead the Future of SnackingMondelēz International is a leading snacking company with a presence in over 150 countries. We're committed to providing consumers with the right snack, for the right moment, made in the right way. Our iconic global and local brands, such as Oreo, Cadbury, Philadelphia,...


  • Ringwood East, Victoria, Australia Mondelēz International Full time

    DescriptionDrive Customer Service Excellence at Mondelēz InternationalMondelēz International is seeking a highly skilled Customer Service Manager to lead our team in Australia and oversee our back-office team in India. As a key member of our customer service team, you will be responsible for maximizing our case fill rate to customers by coaching and...


  • Ringwood East, Victoria, Australia Mondelēz International Full time

    About the RoleWe are seeking a highly skilled Customer Service Manager to lead our team in Australia and oversee the back-office team in India. The primary objective of this role is to maximise our case fill rate to customers by coaching and developing team members, defining work, and supporting the development of best practice processes across the customer...


  • Ringwood East, Victoria, Australia Mondelez International Full time

    Job DescriptionAre You Ready to Make It Happen at Mondelēz International?Join our Mission to Lead the Future of Snacking. Make It Matter.Mondelēz International empowers people to snack right in over 150 countries around the world. We're leading the future of snacking with iconic global and local brands such as Oreo, Cadbury, Philadelphia, Pascall, The...

  • Retail Store Manager

    2 weeks ago


    Ringwood East, Victoria, Australia CONNOR Full time

    About ConnorConnor is a rapidly expanding retailer with a portfolio of over 170 stores nationally. We pride ourselves on our amazing culture and encourage personal growth.About the RoleWe are seeking a dynamic and sales-focused Assistant Store Manager to join our team. As a key member of our store leadership team, you will be responsible for driving sales,...


  • Ringwood East, Victoria, Australia Trippas White Group Full time

    Casual Catering AssistantWe are seeking a skilled Casual Catering Assistant to join our team at the Eastern Suburbs School. The ideal candidate will be passionate about great food and quality service and have previous hospitality experience, preferably in a tuckshop environment.Responsibilities:Provide excellent food preparation and presentation...


  • Ringwood, Victoria, Australia Mondelēz International Full time

    Lead a Team of Customer Service ProfessionalsAbout the RoleMondelēz International is seeking a highly skilled Customer Service Manager to lead a team of six members in Australia and oversee the back-office team in India. The primary objective of this role is to maximize case fill rates for customers by coaching and developing team members, defining work,...


  • Ringwood, Victoria, Australia Mondelēz International Full time

    About Mondelēz InternationalMondelēz International is a leading global snacking company with a portfolio of iconic brands and a presence in over 150 countries. Our mission is to provide consumers with the right snack, for the right moment, made in the right way.About the RoleWe are seeking a highly skilled and experienced Customer Service Manager to lead...


  • Ringwood, Victoria, Australia Mondelēz International Full time

    About Mondelēz InternationalMondelēz International is a leading global snacking company with a portfolio of iconic brands and a commitment to empowering people to snack right. With operations in over 80 countries and a diverse workforce of approximately 91,000 employees, we're dedicated to making a positive impact on the world.Job SummaryWe're seeking a...


  • Ringwood, Victoria, Australia Mondelez International Full time

    Lead the Future of SnackingMondelēz International is seeking a highly skilled Customer Service Manager to lead our team in Australia and oversee our back-office team in India. As a key member of our order-to-cash process, you will be responsible for maximising our case fill rate to customers by coaching and developing team members, defining work, and...


  • Keilor East, Victoria, Australia Opal HealthCare Full time

    At Opal HealthCare, we are dedicated to our purpose to bring joy to those we care for. In this role, you will be leading our sales, resident admissions, and admin function.This is a full-time Monday to Friday role, located in Keilor East, where you will be responsible for managing customer enquiries, conducting site tours, and implementing sales programs to...


  • Ringwood, Victoria, Australia Mondelez International Full time

    Lead the Future of SnackingMondelēz International is seeking a highly skilled Customer Service Manager to lead our team in Australia and oversee our back-office team in India. As a key member of our order-to-cash process, you will be responsible for maximising our case fill rate to customers by coaching and developing team members, defining work, and...


  • Ringwood, Victoria, Australia Mondelēz International Full time

    About Mondelēz InternationalMondelēz International is a leading global snacking company with a presence in over 150 countries. We empower people to snack right by providing a wide range of iconic and local brands.Job SummaryWe are seeking a highly skilled Customer Service Manager to lead our onshore and offshore customer service teams in Australia and...


  • Ringwood, Victoria, Australia Mondelēz International Full time

    About Mondelēz InternationalMondelēz International is a leading global snacking company with a presence in over 150 countries. We empower people to snack right by providing a wide range of iconic and local brands, including Cadbury Dairy Milk, Oreo, and Toblerone.Job SummaryWe are seeking a highly skilled Customer Service Manager to lead our on-shore and...


  • Ringwood, Victoria, Australia Mondelez International Full time

    Job Title: Customer Service Manager ANZAt Mondelez International, we are seeking a highly skilled Customer Service Manager to lead our team in Australia and New Zealand. As a key member of our customer service team, you will be responsible for maximizing our case fill rate to customers, coaching and developing team members, and defining work and supporting...


  • Brunswick East, Victoria, Australia Bunnings Full time

    About BunningsBunnings is the leading retailer of home improvement and lifestyle products in Australia and New Zealand, catering to consumer and commercial customers. Our stores offer a wide range of products and services to help customers achieve their DIY dreams.The RoleWe are seeking a Customer Service Team Member to join our Brunswick Warehouse team. As...


  • Ringwood East, Victoria, Australia HOBAN Recruitment Full time

    Role Overview:We are seeking a skilled Customer Service Officer to join our team at HOBAN Recruitment. As a key member of our team, you will be responsible for providing exceptional customer service to our clients and delivering high-quality licence testing services.Key Responsibilities:Delivering customer service excellence in a fast-paced...


  • Brunswick East, Victoria, Australia Bunnings Full time

    About Us:Bunnings is the leading retailer of home improvement and lifestyle products in Australia and New Zealand. As a customer service team member, you will be the face of our company, providing a friendly and helpful service to everyone who walks through our doors.Key Responsibilities:Provide our customers with the best experience across the storeBe...


  • Brunswick East, Victoria, Australia Bunnings Full time

    About BunningsBunnings is a leading retailer of home improvement and lifestyle products in Australia and New Zealand. Our network of stores, trade centres, frame and truss sites, and online platforms cater to both consumer and commercial customers.The RoleWe are seeking passionate and customer-focused team members to join our Brunswick Warehouse. As a key...


  • Ringwood East, Victoria, Australia Eastern Health Full time

    About the RoleWe are seeking a highly skilled Purchasing Officer to lead our small purchasing team at Eastern Health. As a key member of our procurement team, you will be responsible for leading the buying process from requisition to purchase orders.Key ResponsibilitiesProven experience in leading with a hands-on approach to the buying process.Demonstrated...