Customer Service Manager ANZ
5 days ago
Job Description
Make a Difference at Mondelēz International
Lead the Future of Snacking
Mondelēz International is a leading snacking company with a presence in over 150 countries. We're committed to providing consumers with the right snack, for the right moment, made in the right way. Our iconic global and local brands, such as Oreo, Cadbury, Philadelphia, Pascall, and Ritz, are enjoyed by millions of people around the world.
We're seeking a highly skilled and experienced Customer Service Manager to lead our customer service team in Australia. As a key member of our team, you will be responsible for maximising our case fill rate to customers by coaching and developing team members, defining work, and supporting the development of best practice processes across the customer service team.
Key Responsibilities
- Lead the on-shore and off-shore customer service teams
- Own the order fulfilment process, respecting customer segment and channel mix
- Collaborate cross-functionally to ensure service is maximised when challenges arise
- Use appropriate tools and processes to deliver efficient order management
- Support the effective management of new product introductions and product withdrawals to maximise sales and minimise write-offs
Requirements
- Proven leadership capability in a similar environment
- A customer-facing role within customer service, logistics, or sales
- Experience in an order-to-cash environment, ideally in the FMCG/CPG industry
- High-level SAP competence
- Experience in EDI technology
- Good numerical, analytical, and logical reasoning skills
- Good knowledge of the total supply chain/order-to-cash process
- Strong digital acumen preferred
What We Offer
- A hybrid working model with 3 days from the office and 2 days from home
- A temporary fixed-term contract with us
Business Unit Summary
Mondelēz International is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Job Type
Temporary (Fixed Term)
Order Management (OTB)
Customer Service & Logistics
-
Customer Service Manager ANZ
1 week ago
Ringwood, Victoria, Australia Mondelez International Full timeJob Title: Customer Service Manager ANZAt Mondelez International, we are seeking a highly skilled Customer Service Manager to lead our team in Australia and New Zealand. As a key member of our customer service team, you will be responsible for maximizing our case fill rate to customers, coaching and developing team members, and defining work and supporting...
-
Home and Investment Lending Manager
4 weeks ago
Ringwood, Victoria, Australia ANZ Full timeAbout UsAt ANZ, we're committed to shaping a world where people and communities thrive. Our mission is to improve the financial wellbeing and sustainability of our millions of customers.About the RoleRole Type: Permanent, full-timeRole Location: ANZ Eastland Branch, Eastland Shopping Centre, Maroondah Highway, Ringwood VIC 3134Our high-performing teams of...
-
Customer Service Manager ANZ
5 days ago
Ringwood East, Victoria, Australia Mondelēz International Full timeAbout the RoleWe are seeking a highly skilled Customer Service Manager to lead our team in Australia and oversee the back-office team in India. The primary objective of this role is to maximise our case fill rate to customers by coaching and developing team members, defining work, and supporting the development of best practice processes across the customer...
-
Customer Service Manager ANZ
5 days ago
Ringwood East, Victoria, Australia Mondelēz International Full timeDescriptionDrive Customer Service Excellence at Mondelēz InternationalMondelēz International is seeking a highly skilled Customer Service Manager to lead our team in Australia and oversee our back-office team in India. As a key member of our customer service team, you will be responsible for maximizing our case fill rate to customers by coaching and...
-
Customer Service Manager ANZ
17 hours ago
Ringwood East, Victoria, Australia Mondelez International Full timeJob DescriptionAre You Ready to Make It Happen at Mondelēz International?Join our Mission to Lead the Future of Snacking. Make It Matter.Mondelēz International empowers people to snack right in over 150 countries around the world. We're leading the future of snacking with iconic global and local brands such as Oreo, Cadbury, Philadelphia, Pascall, The...
-
Customer Service Manager ANZ
2 weeks ago
Ringwood, Victoria, Australia Mondelēz International Full timeLead a Team of Customer Service ProfessionalsAbout the RoleMondelēz International is seeking a highly skilled Customer Service Manager to lead a team of six members in Australia and oversee the back-office team in India. The primary objective of this role is to maximize case fill rates for customers by coaching and developing team members, defining work,...
-
Customer Service Manager ANZ
2 weeks ago
Ringwood, Victoria, Australia Mondelez International Full timeLead the Future of SnackingMondelēz International is seeking a highly skilled Customer Service Manager to lead our team in Australia and oversee our back-office team in India. As a key member of our order-to-cash process, you will be responsible for maximising our case fill rate to customers by coaching and developing team members, defining work, and...
-
Customer Service Manager ANZ
3 weeks ago
Ringwood, Victoria, Australia Mondelēz International Full timeAbout Mondelēz InternationalMondelēz International is a leading global snacking company with a portfolio of iconic brands and a presence in over 150 countries. Our mission is to provide consumers with the right snack, for the right moment, made in the right way.About the RoleWe are seeking a highly skilled and experienced Customer Service Manager to lead...
-
Customer Service Manager ANZ
3 weeks ago
Ringwood, Victoria, Australia Mondelez International Full timeLead the Future of SnackingMondelēz International is seeking a highly skilled Customer Service Manager to lead our team in Australia and oversee our back-office team in India. As a key member of our order-to-cash process, you will be responsible for maximising our case fill rate to customers by coaching and developing team members, defining work, and...
-
Customer Service Manager ANZ
2 weeks ago
Ringwood, Victoria, Australia Mondelēz International Full timeAbout Mondelēz InternationalMondelēz International is a leading global snacking company with a portfolio of iconic brands and a commitment to empowering people to snack right. With operations in over 80 countries and a diverse workforce of approximately 91,000 employees, we're dedicated to making a positive impact on the world.Job SummaryWe're seeking a...
-
Customer Service Manager ANZ
1 month ago
Ringwood, Victoria, Australia Mondelēz International Full timeAbout Mondelēz InternationalMondelēz International is a leading global snacking company with a presence in over 150 countries. We empower people to snack right by providing a wide range of iconic and local brands.Job SummaryWe are seeking a highly skilled Customer Service Manager to lead our onshore and offshore customer service teams in Australia and...
-
Customer Service Manager ANZ
1 month ago
Ringwood, Victoria, Australia Mondelēz International Full timeAbout Mondelēz InternationalMondelēz International is a leading global snacking company with a presence in over 150 countries. We empower people to snack right by providing a wide range of iconic and local brands, including Cadbury Dairy Milk, Oreo, and Toblerone.Job SummaryWe are seeking a highly skilled Customer Service Manager to lead our on-shore and...
-
Customer Service Manager ANZ
1 month ago
Ringwood, Victoria, Australia Mondelez International Full timeLead the Future of SnackingMondelēz International is seeking a highly skilled Customer Service Manager to lead our team in Australia and oversee our back-office team in India. As a key member of our order-to-cash process, you will be responsible for maximising our case fill rate to customers by coaching and developing team members, defining work, and...
-
Customer Service Representative
7 days ago
Ballarat East, Victoria, Australia mccainfood Full timeAt McCain Foods, we're seeking a highly skilled Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for ensuring our customers receive exceptional service throughout the order processing flow, including readying loads for shipment and managing inbound and outbound inquiries.About the...
-
Customer Service Representative
6 days ago
Ballarat East, Victoria, Australia mccainfood Full timepPosition Title: Customer Service Officer- FXT /ppPosition Type: Temporary - Full-Time /ppPosition Location: Ballarat /ppRequisition ID: 32801 /p pAt McCain Foods, we're looking for a Customer Service Officer to join our team on a 6-month fixed term contract. As a key member of our team, you'll ensure our customers receive exceptional service throughout the...
-
Customer Service Representative
4 weeks ago
Ringwood, Victoria, Australia Medibank Full timeAbout the Role:We are seeking a highly motivated and customer-focused individual to join our team as a Local Community Consultant. As a key member of our community team, you will play a pivotal role in bringing Medibank products and services to your local community.As a Local Community Consultant, you will be responsible for providing exceptional customer...
-
Sales and Customer Service Professional
4 weeks ago
Ringwood, Victoria, Australia Medibank Full timeAbout the RoleWe are seeking a highly skilled and motivated Local Community Consultant to join our team at Medibank. As a key member of our community team, you will play a pivotal role in bringing Medibank products and services to your local community.As a Local Community Consultant, you will be responsible for delivering exceptional customer service and...
-
Customer Service Operations Manager
6 days ago
Ringwood, Victoria, Australia Mondelez International Full timepJobDescription/ppbJoinOurTeamandDriveSnackingExcellence/b/ppbAtMondelēzInternational,we'recommittedtoprovidingconsumerswiththerightsnack,fortherightmoment,madeintherightway./b/ppWe'realeadingsnackcompanywithglobalnetrevenuesexceeding$31billionUSD,operatinginover80countriesandemployingapproximately91,000diverseandtalentedemployees./ppInAustraliaandNewZealan...
-
Customer Service Account Manager
2 days ago
Oakleigh East, Victoria, Australia Superior People Recruitment Full timeWe are seeking a highly skilled Customer Service Account Manager to join our team at Superior People Recruitment.You will be responsible for delivering exceptional customer service to all clients and external stakeholders, providing expertise in dealing with client and adviser telephone enquiries, marketing and design changes.Key responsibilities include...
-
Food Services Assistant
3 weeks ago
Ringwood East, Victoria, Australia Eastern Health Full timeAbout the RoleWe are seeking a highly motivated and organized individual to join our dynamic Food Services team at Maroondah Hospital, Eastern Health. As a Food Services Assistant, you will play a vital role in providing high-quality meals and snacks to patients, staff, and visitors.Key ResponsibilitiesPrepare and serve food and beverages in a fast-paced...