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Executive Lounge Ambassador

2 months ago

Sydney Olympic Park, New South Wales, Australia PULLMAN Full time
Job Title: Executive Lounge Host

About the Role:

We are seeking a highly skilled and experienced Executive Lounge Host to join our team at Pullman. As an Executive Lounge Host, you will be responsible for providing exceptional guest service to our VIP guests, ensuring that they have an outstanding experience in our Executive Lounge.

Key Responsibilities:

  • Guest Service: Greet and welcome VIP and Executive-level guests upon arrival, providing personalized service and ensuring a warm and welcoming atmosphere.
  • Information and Assistance: Provide information about hotel services, local attractions, and transportation to guests, ensuring that they have a seamless and enjoyable experience.
  • Food and Beverage Service: Assist with food and beverage service, ensuring that all items are fresh, stocked, and presented to the highest standard.
  • Guest Inquiries and Requests: Handle guest inquiries and requests promptly, ensuring their satisfaction at all times.
  • Lounge Maintenance: Monitor lounge cleanliness and coordinate with the housekeeping staff to maintain a pristine environment.
  • Event Support: Assist with the setup and breakdown of lounge events or special services.
  • Guest Feedback: Record and respond to guest feedback to enhance service delivery.
  • Check-In and Check-Out: Manage guest check-ins and check-outs, ensuring a smooth and efficient process.
  • Administrative Duties: Assist with administrative duties such as guest reservations, lounge inventory, and billing processes.

Requirements:

  • Experience: Previous experience in customer service or hospitality, preferably in a luxury hotel or lounge setting.
  • Communication Skills: Strong verbal and written communication skills; the ability to communicate effectively with high-profile guests and team members.
  • Interpersonal Skills: Friendly, approachable, and professional demeanor; ability to handle guest requests and complaints with tact and courtesy.
  • Attention to Detail: Excellent organizational skills, with a keen eye for detail, particularly in maintaining high service and presentation standards.
  • Multitasking Ability: Capable of managing multiple tasks in a high-pressure environment while maintaining calm and efficiency.
  • Team Player: Ability to work well with others, collaborate across departments, and maintain a positive attitude.
  • Flexibility: Willing to work flexible hours, including weekends, holidays, and evenings, as required by the needs of the lounge.
  • Languages: Proficiency in English is required; knowledge of additional languages, particularly those relevant to international guests, is a plus.

About Pullman:

Pullman is a luxury hotel brand that offers exceptional guest experiences. We are committed to providing our guests with a warm and welcoming atmosphere, and our team members are the key to achieving this goal. As an Executive Lounge Host, you will be part of a dynamic and supportive team that is dedicated to delivering exceptional service to our guests.