Customer Experience Ambassador
1 week ago
Unlock a world of opportunities at Hilton Hotels, where you'll embark on a journey to deliver exceptional guest experiences. As a Customer Experience Ambassador, you'll be the face of our brand, ensuring every interaction is warm, personalized, and memorable.
Key Responsibilities:
- Provide a warm welcome to guests, setting the tone for a seamless stay
- Efficiently check guests in and out, ensuring a smooth transition
- Upsell hotel services and facilities, showcasing the best of Hilton
- Address inquiries and concerns, guaranteeing guest satisfaction
- Collaborate with departments to anticipate and meet guest needs
What We're Looking For:
- Previous experience in a front office environment is a plus, but not essential
- Exceptional communication and problem-solving skills
- A warm and friendly demeanor
Culture:
At Hilton, we live and breathe our core values of Hospitality, Integrity, Leadership, Teamwork, Ownership, and Now. Our team is dedicated to delivering the most friendly and reliable stays, and we're seeking like-minded individuals to join us on this journey.
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